First off I should have read the previous complaints before buying from GateCrafters so I could save myself the drama of no service after you buy. Once they have your money they don't care. We had to make a return and replace a part, they said they would send out the new one and deduct the cost from what we were returning, after three calls and the new part not being mailed out they said it had to be paid for first before mailing, not a problem but that is not what they said. I returned the item and after 5 days of their receipt of the item I had to call because there was no credit issued. Judy said she received the item"today" and is issueing the credit today. Four days later I called and Judy was off and no credit issued. Supposedly it has been handles and the credit was issued today. They also do not know how to hook lights to a solar panel in which they sell. It has been a lot of extra unnecessary calls to their company

this company is NOT worth the headaches

I spent nearly $1000.00 on gateopeners & accessories. After about a month it stopped working. I called their customer support and spoke to a person who was clueless. They took my number but never called back. I called them back and was given the run around and finally told to send everything back. Well my gate doesn't work this whole time and they tell me to just push it open. I send it back for repair and never hear anything from them. After finally talking to a guy named Tony, who got quite rude with me, I was told it was still in 'testing'. Meanwhile my gate isn't working. Another week and then I'm told I must have done something to 'break' the opener therefore I needed to purchase a whole new unit. I'm so disgusted on how some business who hides behind the internet can steal $$$ and then keep it. I took my business elsewhere and I'm still fighting them for a refund...