I recently went on a trip to Tuscany and the Amalfi Coast on a 9 day tour through Gate1 Travel. We paid for a flight from Boston to Florence, connecting in Rome. At the airport we were informed that we were confirmed passengers from Boston to Rome, but not from Rome to Florence. We showed the attendant our itineraries from Gate1 Travel and she told us there was nothing she could do, we were not confirmed. I immediately called Gate1 and they told us to take the train from Rome to Florence. Why would we take a train, when we paid for a flight??? They blamed it on the airline and told us to write a letter. The train station was a nightmare and cost me over 100 dollars for us to get to Florence. Upon arriving home in the states, I have tried to get reimbursed from Gate1 for the leg of the flight that I did not use and the train ticket that I had to buy. The customer care center is awful, they are unbelievably rude and not helpful. I conferenced called the airline and Gate1 so that they could figure out who was responsible for reimbursing me and even after it was confirmed that Gate1 was responsible they still refuse to pay me. They are an awful tour operator and if anything goes wrong they will not help you or reimburse you. Be careful!!!

The tour minibus driver was speeding on a narrow roadwhile going across the Atlas Mountains, when it suddenly broadsided a private car.
There was a heavy impact but, fortunately, nobody was seriously injured.
My wife was thrown forward and fell into the stair well, and I banged both my knees and hands on the seat in front.
Some passangers suffered minor cuts, but my wife and I ended up with a few bruises, and my eye glasses were broken.
After about two hours, another bus came in and we continued the trip, except that it was not possible for us to go on the walking tours for the next two days, on account of our bruised legs.
Upon returning to the USA, we reported the accident to GATE1 TRAVEL and requested that they pay (even in the form of vouchers for future trips) for my eye glasses and my two visits to an orthopedist.
They were very rude, and did not assume any responsibility for the accident.
Beware of GATE1 TRAVEL: they carry our lives on their hands, but they are not responsible for any problems they cause.
No wonder I heard from people in the travel industry that they are on the brink of going out of business, leaving many people's money in limbo.

GATE1 TRAVEL IS A JOKE
My wife and I are very experienced travelers, having toured all over the world with several tour companies, and never had any significant problems.
However, on a recent tour of Morocco with GATE1 TRAVEL, it did not take us long to realize that the quality of their service is well below par:
1- Four days before the trip, they completely changed the itinerary of the tour, which rendered the airline reservations we had independently made totally unusable.
If it weren't for the actions of our personal travel agent, we would have been in an impossible situation.
Needless to say, we were very stressed when the trip started.

2- When we arrived at the airport in Casablanca, we could not find the person responsible for our hotel transfer.
After looking for him all over the arrivals area, we decided to change enough money to buy a phone card, in order to call the local GATE1 TRAVEL office for instructions.
It took three phone calls, and we were finally told by their incompetent office manager to take a taxi to the hotel.
The whole fiasco wasted about three hours of our time, and when we finally arrived at the hotel, the tour of the city that was included in the package had just left.
The hotel in Casblanca was very dirty and dreary.

3- At the end of the tour, we were supposed to return with the group to Casablanca.
Instead, the tour guide told us that we would be dropped in Marakesh, where we could take a train to Casablanca on our own.
We had bought an all inclusive tour from Casablanca to Casablanca, and warned him during the tour that his paperwork was incorrect.
This cost us several days of arguments with the tour guide, and many calls to the inconpetent office manager.
In the end, we had to wake up at 2:30 in the morning to be able to catch our early morning flight in Casablanca.

Obviously we were wrong in assuming that we would be well cared for when we bought an all inclusive tour.
Not with GATE1 TRAVEL: they drop the ball, and the customers are left holding the bag big time.

Belatedly, we heard from other people that these fiascos are commonplace with GATE1 TRAVEL.
Once they collect your money, you are completely at their mercy.
There are are many good tour companies around, but GATE1 TRAVEL is NOT one of them.