I guess I should have read reviews here before getting my gate through gatecrafters. Service was very poor and unapologetic. Initial email request for quote received no response, had to follow up with call directing them to please "read their mail". Mails afterwards were generally not returned - required follow up calls, and then got conflicting answers on my order. Finally order was placed and was completed within estimated 2 weeks. Wrong tracking order was sent by email, so I spent 4 confusing days with FedEx trying to arrange a delivery they claimed had not been shipped yet. Called gatecrafters, then they then sent the right tracking number (no apology). Gate arrives and one set of hinge barrels were 6" away from specification location on posts, and one set of hinge bolts on gate were not welded on at all. Errors were not critical for my application - I'm lucky I could work around it. Save yourself frustration and continue looking elsewhere.

The worst product I have ever bought in my life. The gate is spray painted and not even well. The gate opener is non-workable and is a worthless unit as far as quality. I called customer service and was put on endless hold, spoke to someone who can't speak the english language & received no response to my emails. I asked for the owner, some melon head named Tony who proceeded to sound as educated as the donkeys and horses I bought the gate for. I spent nearly $3000.00 for this scrap heap pile of junk. Oh and trying to get a refund, , , impossible. Just another internet company stealing $$$ and not being ashamed of doing so. DO NOT buy anything from this so called gatecrafter! You'll be sorry you did...