We ordered a chair and ottoman from Gately's store on October 9, 2007 and received an order confirmation. Our credit card was charged on the same day. I sent numerous e-mails to them and received no responses. I was able to contact them on the phone and was advised that the item was on back order and would ship on the first week in November. I have since tried to contact them several times via e-mail and have received no response. Their web site is also down "for an upgrade" After reading several posts on them I think I got scammed.