When I purchased my Gateway computer from Best Buy in November 2, 2006, I was told I would receive a free Vista Upgrade disc. I filled out the rebate form which was on the sales receipt and mailed off the form mid November 2006. When calling best buy they gave me the website for Moduslink.

Their web site (Moduslink) was not for acquiring the rebate but for ordering new discs of the Vista program. The only way I could get the Vista disc was to order it online.

I received 1-800 numbers that only lead to a recording and then a dial tone, I received bogus order numbers from email contacts that their web site would not accept. In the end their web site refused any of my information; from model number, COA number or Serial number. I was then told by Moduslink I had to get the Vista disc from Gateway.

Best Buy, Gateway and Microsoft then in turn informed me that they had no authority over Moduslink and that Moduslink were the only ones that had authority to dispense the Vista disc.

To date I have not received the Vista Upgrade disc that I was told I would receive as a rebate and Moduslink refuses to acknowledge my claim for the rebate or to send me the disc. E-Machines, Gateway and Microsoft all deny any responsibility toward fulfilling the rebate offer.