I bought a new laptop from best buy about 3 weeks ago, well after 14 day the gateway laptop died, so I sent it in for service, that was on the 16th now they have had it for 16 days and they still can't tell me when they will get the parts? It seams that Acer, bought Gateway and E-Machines there service has went down hill, the customer service
representative, said that the employees are suffering from low morale, and most of them could care less sent being bought out. So where does this leave me and other customers? It seems that it means, we might get our computer back maybe months from now. DO NOT BUY FROM GATEWAY OR YOUR BE LIKE ME SORRY!!!