I bought a Gateway laptop 1/7/08 from Best Buy. The day after Christmas in 2008, the right side of the screen went out. They told me to mail it to Temple, TX and they would see if it was covered under warranty. They called and said the screen was cracked, which I still dispute, and said the replacement screen would be 449.00. I called them and told them they must be crazy, to ship it back and I would get it fixed locally. I called around and the screen can be replaced for 150.00 total. Mind you, when I sent them my computer, I shipped it UPS and paid 41.00 to get it packaged so that it wouldn't get damaged and paid to insure it. When I got it back this week FedEx, they didn't even secure the laptop. You could hear it sliding in the box. They wrapped it in a plastic bag and that was all. I called to complain and was told I would have to call the support number but no one would help me there. The screen has not been repaired yet and I don't know if any further damage has occured because of the poor way they shipped it back. They were upset because I didn't let them fix the screen for what it would have cost to almost buy a new one so they did not bother to make sure it was returned to me undamaged. I work for a large company who used to use Gateway exclusively. Not anymore, they now use HP because the customer service was awlful after Acer bought them out. I'm going to take a page out of their book. I don't ever plan to buy another Gateway computer. We plan to buy a second laptop this year, but it won't be Gateway I can assure you. I am very, very disappointed in their customer service department.

This is the second computer I have had from gateway and it has overheated and caused the hard drive to go bad. they know the problem exists and fail to fix it. do not buy from gateway.

I Purchased a 1, 000 gateway lap top in Dec, of 2007. The computer worked fine until Feb, then it started freezing up and shutting down on it's own, I called into gateway 3 different times asking for help, they would suggest things to try and they even sent me out a battery, they were thinking it was a battery issue, or maybe it was reheating. Finally they told me they apologized for all the problems I had been having and I would have to send it in for repair, I remind you I had only had this computer for 2 months, It had never left my house, and it had it's own home on a new computer desk. They told me this process would only take 10 15 days turnaround time. So I received the box THEY sent me and I mailed it off happy I would soon receive my computer back in working order what a HUGE mistake. Three weeks later I still had not hear a word on my computer, after 4 hours of me calling trying to find out what was going on, I spoke to a Nancy in laverenge TN she said there was nothing the company could do, and that the mother board had MOLD on it and was ruined. WELL let me tell you, that computer did NOT get wet in my care.

This was not acceptable to me, I am a responsible person who is still paying on this 3 month old computer. I called and called and was giving different numbers to call and over a 2 week period talked to 8 different people, and NOT ONE could help me. Then a man TIM, from corporate finally called me back I explained this nightmare to him, thinking surely this man will help me out, He was RUDE, and told me the same response sorry there is nothing we can do, Your motherboard is moldy.

NUMBER one I did not have the computer long enough to grow mold on it. Second I am still paying on a computer that had to get wet in shipping, or was wet when I received it as a christmas present in December 07, and that would explain why it never worked correctly in the first place.

Please Please dont buy from gateway! I have never been treated so disrespectfully in my life...

I teach college level multimedia and art courses with sophisticated software such as Combustion, Maya, 3D Max (totalling more than $20, 000 of software installed on computer) so I needed a high end system at home. Purchased FX610 X Gateway Computer August 2006 with three year on site service agreement. Computer arrived, right out of the box with broken speakers. I called Gateway who told me they needed MY CREDIT CARD TO GUARANTEE THE RETURN OF THEIR BROKEN PRODUCT, and had to return units at my expense for their repair. If mail carrier lost the returned units, my credit card was charged for the replacement units. I kept speakers, replacing them on my own.

Short time later, 24" monitor broke. Black screen showing nothing. Strings of calls to Gateway Techs said monitor could NOT be broke regardless of my black screen. Phone fights with Gateway ensued under my service agreement, finally after months of chasing Gateway, they replaced the monitor with the above policy where I had to return their monitor with MY CREDIT CARD as collateral for their broken equipment.

October, 07, computer still under warranty, dies unable to work at all. For 14 weeks I chased Gateway who denied anything was wrong with my computer. Gateway blamed internet bugs had infected the system DESPITE THE FACT THE UNIT WAS NOT CONNECTED TO THE INTERNET. After dozens more calls to Gateway Techs during November, December 07 and January 08, who denied anything was wrong with their broken system INSISTED the issue was faulty software (which my service agreement did NOT cover) SO nothing was done. System was unusable and still under warranty. As part of a large college, I brought my software disks into our IT department to check all disks...not one piece of software was faulty, successfully installing and operating on computers other than Gateway. Recalled Gateway support with added fury because NO WORK could be done, the system was completely down and under a service agreement, courses were delayed, new coursework could not be prepared, graduate research was unable to be completed. Gateway Techs do NOT respond, hang up, disconnect, shift calls to offsetting departments, repeating the same issues ad infinitum with no results, read prescripted answers that DO NOT ADDRESS THE ISSUES AT HAND.

Finally, after screaming calls to Gateway, mid-January 08, one Gateway Tech (Rebecca) ordered the replacement of the unit's hard drive. Their tech arrived, took out the old hard, put in a new one and left before the new one could even run through the paces of reinstallation. All work contained on the computer disappeared with the old drive so the new hard drive had to be configured. Called Gateway again testing new hard drive and could not access PING address of computer. Gateway insisted the unit HAD to be connected to internet to get ping address which I would not do. Owning Autodesk high end software that needed to be re-keyed with new hard drive, I asked about accessing the PING address. Autodesk led me through three SIMPLE steps to find PING address that had been logged into Windows XP, so obviously the unit did NOT have to be connected to internet nor Gateway does NOT know it's own hardware. This system shuts down at will, still cannot create any work and demanded refund from Gateway to purchase a reliable system. Filed complaints with Better Business Bureau, Illinois Attorney General who advised me to get an attorney, throwing more money and time down the drain that I DO NOT HAVE, nor should I have to. This is not a BABY system. My system, still under warranty does not operate.

THIS SYSTEM HAS BEEN FAULTY SINCE THE DAY IT WAS DELIVERED, is still under a paid warranty, does not work AND THERE IS NO RECOURSE TO THE CONSUMER BECAUSE GATEWAY, A LARGE CORPORATION DENIES EVERYTHING. THEY HAVE MY MONEY, I HAVE NOTHING and the states within which they do business allow them to continue to string consumers along, take their money offering no solutions to equipment that does not work.

After spending over $800 for extensive warranty protection on laptops for my college age daughters, Gateway is now refusing to honor the warranties they sold me. They say they "Sold" my warranty coverage to another company. Guess what... the "Other Company" is going bankrupt. Now I can't get service from Gateway or the bankrupt company. Bottom line... I'm out $800... I paid Gateway for the warranties, Gateway should honor them. Gateway can not be trusted and I would sincerely suggest that anyone considering doing business with Gateway Computers would reconsider. Believe me, it's in YOUR best interest to do so.