Gateway Desktop Computer

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Category: Electronics

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United States

Gateway Desktop Computer Reviews

Mrs. McDuffie December 18, 2009

No free gifts or rebate

I ordered a computer from Bluehippo and was promised that if I did not default on any of my payments I would recieve a $300.00 rebate, a printer, and a flat screen television. As of the day I have not recieved my free items and it's been 2 years. Bluehippo are people who do not live up to customer standers because they do not deliver what they promise.

Carol2009 October 9, 2009

Terrible Customer Support

I have had a Gateway Computer for almost 4 years, never called Customer Service before. My hard disk crashed and I needed a Recovery Disc. I contacted Gateway. You can not get to their order form for Recovery Disc unless you give your SN. My SN was not accepted because it wasn't 22 characters.

Gateway's site does not provide any telephone numbers or direct email addresses. You have to fill out a form on their site and hope someone gets back to you. That never happens, a human contact I mean. You get auto responses or bot replies. No matter how many times you try to tell them of your problem, you get these boilerplate responses. When finally you get so tired of this you search for a phone numeber, you end up in India with someone who doesn't understand what you are trying to tell them, I was told to call Microsoft!!!

The last email response I got was the same as the first email response I got.

I will NEVER purchase a Gateway again and I still have no recovery disc.