I bought a Gateway M2404U Notebook Lap Top from HSN last year and have recently discovered that it wont print. I've tried connecting several brands of printers to it and nothing happens. I spent at least 15 hours and hundreds of dollars on their tech help site, spent money on recovery software because it was discovered that the computer also would not format or burn discs and thus, I could not download them off their site. I sent the computer to Texas for repair and they (unauthorized) charged me $200 despite the fact that I am still under warranty. And when it came back from Texas, it still would not print. The HP printer and SUB cable work perfectly fine when connected to another computer. I have contacted HP, they made the same suggestions for fixing the problem that Gateway had already tried ad nauseum and said that if that doesnt work, it isnt their problem because it has been proven that the printer is fine. Finally after more phone time with a Gateway senior tech, he told me there was nothing more they could do and suggested I contact Gateway and see about getting a new computer because I was under warranty. After 3 days of being pawned off and shuffled around (calls went to India) I finally managed to get a person who said basically, 'Tough luck, it's not our fault. Our computer works perfectly fine.' But it doesn't. It wont print. It wont connect to a printer that is perfectly functional in every way. Gateway says it is a "third party" software problem and won't honor the warranty. There is somethin seriously wrong with this lap top, but they won't listen. They don't care. I've done everything they have asked of me, performed every task required, spent hundreds of dollars trying to resolve this issue and Gateway pretty much took my money and kicked me in the face. I've also contacted HSN and they tell me that it isn't their problem anymore. No one will take responsibility for this faulty computer.