Bought 2 Gateway systems w/ the LP2207 monitor. The first monitor was manufactured in Feb of 2007 and went out in mid December the second was manufactured in March of 2007 and went out today. I am impressed with the consistently poor quality of the product. They are being replaced by old View Sonic and Compaq 17 inchers that date back to the 80's. Ain't technology great.

I have tried to contact MPC for the last 3 months for service to my Gateway computer. I puchased the system direct from Gateway and the service contract at that time. MPC hasn't answered their phone calls or emails for the last three plus months. Only recorded messages. No response from emails. I contacted Gateway support and they stated they couldn't do anything it was an MPC problem. I tried the suggested numbers and email contacts given to me by Gateway to contact them, still no results. I received a work order number the first week of October, and haven't had any contact from them since.

Gateway is the worst company to by systems from direct, they don't even stand behind their systems they sell directly.

In mid July I sent my computer in for service work to repair a defective port that allows my laptop to charge. I sent it from my current address, and within 3 days I had it returned to me and it wasn’t fixed. I called MPC to request that they take my computer again since it was still not holding a charge. In two days they sent a box for the computer, but they sent it to my old address. I retrieved it from my old address and wrote on a form they had enclosed to make sure they sent it to my current address. In addition to that form, I taped a piece of paper to the computer itself, stating that when repairs were complete they needed to send the computer to my current address. In three days time, they sent the computer back to me, but sure enough they sent it to my old address. Since no one was able to sign for it, it was returned to a Fed-EX warehouse, where it got water on it and was completely ruined. I received a call from MPC informing me that the computer had gotten ruined, and that there was a process to get a claim #, and then get me a new computer. I was told this would take 30 days, at which point I told them that was unacceptable, and requested I speak with a manager. When I spoke with a manager, I was told they would try to expedite it, and that they would contact me every Monday to let me know the progress. I was called the following Monday and told a claim # had come in and they would start building my computer, and at the very longest, it would be about 30 days. I was of course upset with the delay, but accepted it. By this time is was the beginning of August. At the end of August, I had heard NOTHING from MPC regarding my computer (even though the manager had stated she would be in contact weekly), so I called MPC and was told that the computer still had not been built, but that there was an expected delivery date of Sept 9th. In addition to this information, I was told that I should feel grateful that I was receiving a new computer (even though they had ruined my other computer) because it was coming with a new 4year warranty and was more technologically advanced. I was shocked at the audacity that their company would take his stance, when they were in the wrong. I hung up, and waited for the September 9th deadline. Sure enough when Sept 9th came around, there was no computer. Today (September 11th), I called again and was told that they still had not started building my computer, no was there an estimated ship date. I was floored!!! I couldn’t believe that they were continuing to treat customer in such a careless manner. At this point I am so irate, I just don’t want to deal with it, and I still am without a computer. I will do whatever it takes to help others not do business with this company!!! Spread the word.

I keep getting a bill for a product called EXPRESSWARE--I did not order this product--I do not know what this product is-I want to stop sending me these bills

My husband purchased me a gateway computer on 10-15-2008. Within 30 days of owning the system, the monitor coloring was all messed up then, the hard drive fried. I tried to take it back to the POP Best Buy who informed me it was over 15 days so all that could be done was to have it sent out for repair which could take up to a 4-6 week period for each piece. I was not happy in the least as no one wanted to stand behind this product whether it was the store that carried the products of the manufacturer. I took the system home talked to my husband told him what they said and set the computer aside as some family medical issues arose, figureing they where not going to do much anyway. When I did take the system in for repair I was told after the full 6 weeks that it was a manufacturer defect with the hard drive and that i had to get recovery disk...taken aback by this I asked why it took 6 weeks to figure that out & why if the system had just been with Gateway to be repaired... was it not repaired at that time as IT HAD NOTHING TO DO WITH MY USAGE and was the companies defect. They said Gateway wants you to buy the disks to recover it...Ummmm buy disks? Why do I need to buy disks as THIS WAS NO FAULT OF MINE...? Apparently for those of you who do not know Gateway will not release the disks to companies that carry their product as they are afraid they will make copies and basiclly steal the 22.00 disks from the multi billion dollar company. So again I leave the store without my computer, go home tell my husband. He tells me to call GATEWAY and ask them to send the disks. After being run around on the phone with GATEWAYS automated service then bounced between MULITPLE OPERATORS telling me i am connected to the wrong department, i finally reach a lovely gentlemen (who's no offense intented) but spoke very poor english and could not be understood, told us that we had to have BEST BUY call them to request the disks or we have to purchase them. Hmmmmmmmmm well if we didn't break the computer and it was not our fault why should we have to purchase something to repair your defect. Apparently those where our only options. So we called Best Buy and informed them. They said GATEWAY WOULD NOT RELEASE THE SOFTWARE TO THEM. OK so if you haven't noticed we are running in a vicious circle her with neither company wanting to take responsibility, apparently Gateway thinks it was my fault my husband picked a defective computer off the shelf. So please bare in mind we are at almost 4 months into the proccess of trying to get this repaired. So now we are getting calls from BEST BUY TELLING US THEY WANT THE SYSTEM PICKED UP...HELLO ANYONE HOME I WANT IT FIXED FIRST!!! Ok at this point i tell my husband I am done he can deal with them. He calls the numbers supplied by Best Buy for GATEWAY again.. he get the same run around, wrong departments, transfers, then and swith another lovely hard to understand gentlemen with poor english...after a 45 minute runaround telling him they will not release the disks without the 22.00 fee because anyone who owns a computer knows you are somehow suppose to make recovery disks. Apparently we are in the 2% of the population who doewn't know. Long and short of it after arguing we should not have to pay for disks as this was no fault of ours and reiterating MANUFACTURE DEFECT TO THE LOVELY GENTLEMEN my husband says he wants this over and gives him hs credit card information not once, not, twice, but has to repeat it 3 times. THe gentlemen informs my husband the disks will be here in 3-8 buisness days. We wait 3 weeks NO DISKS SHOW UP. So now agravated even more I call back get the usual automated run around then get the personal runaround of wrong department so forth and so on. I get another fine speaking gentlemen who informs me he has no record of the disks being shipped or the order. At this point i will admit I am slightly furrious and demand a supervisor. He tries to offer me other options and i rather loudly repeatedly demand a supervisor. After 5 minutes of me repeatedly demanding a supervisor he transfers me. After several minutes on hold a "NICE" gentlemen named James badge number 25793 get's on the phone and informs me that no order was placed for the disks! I said you have got to be kidding me, what do you think my husband was supplying his credit card number to the gentlemen we talked to 3 weeks ago for? I told him to check the conversation and the notes and explain why on god great green earthwe would hand over our credit card information for if not to purchase the disk, that first of all we should not have to buy. He repeated he has no record of the numbers. I told him if he did not have the record who & what where his emplyees doing with our credit card information. Did he think we just randomly call companies and give out our credit information to whoever happens to answer. He kindly informed me "we have no proof we supplied the information as he has no record of it" I inturn said are you calling me & my husband a liar? his response was "you and your husband could very well possibly be liars" now this, THIS sent me over the edge. How dare he! This was suppose to be a supervisor to deal with complaints not insult & belittle customers. As the conversation went on with his condesending comments which i had informed him I repeat verbatum to my husband...he actually had the nerve to say "he was sure I would color the truth to my husband" at this point I had enough. I asked for his supervisor. DEMANDED a supervisor he told me there was no one higher than him and refused to give me any further information on who i could contact. I again told him there had to be someone above him he said NO and told me to have agood day and hung up. This to me is appauling and dispicable behavior for a company to condone. Still I have no computer, been given the run around and myself & husband insulted.