On December 1, 2010, a used automatic transmission for a 2003 Dodge 1500 PU truck was ordered from this company. The transmission was not delivered in the time frame as promised. Several phone calls were made with concerns of eventual delivery. After excuses and promises of a delivery date, they finally said that it was not possible to ship the product and that our money would be refunded. Someone advised us to file a dispute through our credit card company and that was done. Many calls to the company with voice mail messages left were unreturned. A spokesperson at Gator told us that the person in charge of refunds was out of the office until after the new year. This person said that she was not authorized to do this transaction and we would have to wait. OK... here it is almost to the end of January 2011 and we are yet to have our money refunded. This company was too quick to collect, but not so quick to act as a reputable company by keeping their word. We had to pay nearly $1200 and now this company is not refunding our hard earned money. This company is not to be trusted.

On 10-22-2010 I ordered a reman engine for one of my vehicles. The order was started on 10-25-2010 after over $2000 was forwarded to them. Was gauranteed delivery within 21 days. On day 25, no contact, no delivery, so I called them, 12 times over a 3 day period, leaving messages with no return. I finally called and got a live person who told me my engine was not ready yet due to backordered parts. When i asked how long until the unit would be able to be on my doorstep, I was told the first or second week of January 2011. This was unacceptable, so I requested a refund. I was told the I had to talk to a Supervisor regarding a refund and that one would call me back immediately. Apparently immediately is about two days for this company. When I talked to the Supervisor I was gauranteed the full amount paid as the refund (they usually take 5% off the top). I was told that it would be to me in 7-10 business days guaranteed. That was on November 23rd, 2010. I began calling them regarding the refund that had not posted within the 7-10 business days leaving messages like before over a three day period. I finally got a call from the same supervisor stating that the process was not started because I only calncelled the order and did not authorize the refund back to me????????? I thought I authorized it when i cancelled the order ehen I stated that "I wanted my money back and the order cancelled." So I gave authorization today (December 15th) to get my money back, then was told that I had to have the bank "Dispute the Charges" in order for the refund to be processed. WHAT???????? So I called my bank and they are going to dispute the charges, and when they find that this is a valid coplaint, they will be reporting this business to the State AG, BBB, and other entities. (My bank is a bulldog when it comes to what appears to be fraudulent activities). This is not over, the saga continues!!!

I Posted an earlier complaint which got their attention (this website is helpful), they are attempting to make good on the damaged engine and are promising me a replacement. Will post a resolution as soon as it happens

They sold me the wrong engine for my application, then we sent it back and they would not refund money, sent engine back to me in damaged condition.

Rhino Engines is now operating as Gator Engines. How they can rip off everybody, change their name, and resume ripping people off is beyond me. But if you've had a problem with Rhino, you should contact Gator Engines.