Beware! The software is horrible!

I began using this software 3 versions ago (4 years) and it has never operated properly. Although the product costs about half of similar products (about $900 for two licenses of the top end product), the product has cost my practice far more than it saved my practice: and exponentially more than any of the superior products. I'll tell you what I mean.

First, the software is so unstable that on a weekly basis I must shut down my very expensive server to restart the frozen inexpensive software. Key features of the product never work (even after upgrading and working with tech support for literally days on end): functions like going offline functions, reports functions, syncronization with other programs, et cetera. And don't fall for their line that if you just up-grade to the new version all the problems will vanish: I've been there and done that... it's a lie.

Second, the company charges an excessive amount for technical support relative to the value of the product: tech support is about $299 while the software itself is only about $599. if the user is not a programmer, the user is certain to need technical support in order to install or operate the software on an ongoing basis. You will recall Point #1: the software is unstable.

Third, tech support and customer serive are grossly incompetent. The user has to wait on hold 30 min to 1 hour for front-line tech support (the guys who know nothing and read solutions from a script), and when the user finaly reaches front-line tech-support the user is inevitably told that 'the case will be escalated and someone from second-line tech-support will call [user] back.' The problem is that tech-support will provide the user with neither a time nor a day for the call-back, so the user has to play a game of 'wait-and-see.'

Fourth, and perhaps most disappointing of all, if the user reaches second-line tech support their problems may just be starting. On more than one occassion, second-line tech-support has caused my server to shut down totally--at which point I was told that a more senior specialist would call me back--followed by an abrupt hang-up of the phone. As a result, I have had to hire numerouse outside specialists to get my server up and running again. To disibiew the reader of any misgivings the reader may have about my equipment, its a new name brand raid server with a real microsoft enterprise server operating system: it's not my hardware. I am not only an attorney but I am MBA graduate of a well recognized private school on the east coast: I'm not going to mention the name of my beloved alma matta for fear that my stupid decision to purchase this software might somehow reflect upon the quality of the institution.

If you are looking at buying Amicus Attorney, don't. If you do, you will be sorry. I am.