I had signed up for the laptop and it came with the Free WII and MP3 player. Two months after I paid it off I finally got the laptop. It was not the one I order because they were all backordered, so they say. I ended up with a cheaper model and a totally different brand..In the meantime I had to go buy a used one because I had to have one because I was going back to college after 14 years and all students needed one. GCF kept giving me the run around. I have now called them several time for the MP3 player and the WII and they keep telling me they are backordered. I spoke to them in October and they gave me a date for November. I then spoke to them in November and they gave me a date for December. I am now still waiting when they were suppose to be delivered by the 7th. I am now waiting on the phone for someone to speak to me...I just spoke to someone and she now states that the MP3 player could take up to 20 days to ship. Not sure how this could take so long but anyways. I asked about the WII and the lady on the phone told me that because of problems they had last Christmas season with people stealing packages and then complaints from customers because packages werent getting to them or taking to long that they decided not to ship them out during the holidays so to call back the week of January 11th. Are you frigen kidding me? I explained to the lady that maybe they shouldnt have given a dat of December 7th if this is what they were going to decide or maybe they should have contacted their customers because now I will have a very disappointed ten year old when he gets all these WII games (majority of his presents cause of cost) and now he has no game system to play it on and I cant afford to go buy one. Think she cared nope..just kept saying well we dont want the merchandise stolen so this is why we are doing this...I told her I will now be putting in a complaint and calling a supervisor. This company is horrible and dont use them at all...Its all lies!!!