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Judy Will serve for you : )

Judy said:(7:09:53 PM)nice day, what can i do for u

You said:(7:19:14 PM)check why i havent recieved a code on my phone, and im also wondering if i will get my order.

my char name is: Deathwake, Server: Korgath, Horde-US, Game: World of Warcraft. ive already given ur site this information but it seems you will need it again, i orded 10, 000gold for 37.7US Dollars

Judy said:(7:22:00 PM)char name plz

sec plz

can u tell me the code here plz

You said:(7:23:24 PM)i never got a code on my phone, i have been waiting for it for 3 hours now

my phone # is 1-620-482-4680

Judy said:(7:23:53 PM)sec plz

You said:(7:23:54 PM)same number i registered the order with

Judy said:(7:24:12 PM)i see

u havent gor the code either?

You said:(7:24:38 PM)no i have not

Judy said:(7:25:14 PM)let me send again

:)

You said:(7:25:44 PM)So you are resending the code to my cell phone? or an email to my email?

Judy said:(7:26:12 PM)im sending

have u got it?

You said:(7:27:57 PM)no still nothing

should i use a different number?

Judy said:(7:28:27 PM)u can borrow one cell plz

You said:(7:29:29 PM)1-620-482-2536

Judy said:(7:30:11 PM)ok

sec plz

You said:(7:30:50 PM)cant u just email the code to the same email that was use for the paypal process?

Judy said:(7:31:17 PM)we can just send it to a cell

:)

can i send it to 1-620-482-2536 now?


You said:(7:31:40 PM)yes

Judy said:(7:31:48 PM)ok

sec

have u got it?

You said:(7:33:45 PM)no, I have not recieved it on either phone

Judy said:(7:34:05 PM)omg

can u plz check again

You said:(7:34:38 PM)im looking at both inbox's on my phone and my brothers, no messages

Judy said:(7:35:13 PM)im resending again

check plz

You said:(7:35:18 PM)k

nothing yet

Judy said:(7:36:41 PM)i see

can u borrow another cell?

sry for the trouble

You said:(7:37:05 PM)1-806-202-6223

Judy said:(7:38:01 PM)ok

sec

got it?

You said:(7:39:35 PM)checking

Judy said:(7:39:49 PM)thx

You said:(7:40:09 PM)no nothing

Judy said:(7:40:17 PM)i see

maybe theres sth wrong with the sending

can u plz email us a pic of ur card?

You said:(7:41:26 PM)lol no im not gonna do that, i paid with paypal anyways using my bank account

can i get a refund

Judy said:(7:41:58 PM)i see

sry, im afraid that i dont have the right to decide it

:)

but u see, i have already sent u a lot of code but u havent got it

if this confirmation cant be finished, we just cant start ur order

You said:(7:45:59 PM)I Honestly dont think a message has been sent to my or anyone elses phone, we all recieve messages on a daily basis and never have this problem, and as a company you would think you guys would have a better confirmation method and someone who answers the Phone # on ya'lls website, i hate to say it but this just doesnt seem like a secure process and i want a way to contact a supervisor of some sort.

And another thing, why cant you just Call my cell phone instead of "Message" it.

Judy said:(7:47:22 PM)sry, we cant do that

can u check the cell again?

plz

sry for the trouble

You said:(7:49:23 PM)I Have my cell phone right here in my hand, i have not recieved any messages, and This "company" has already charged my paypal account for the 37 dollars so either you guys find another way to Give me my product or we could have legal issues, just Informing You.

Judy said:(7:49:46 PM)i see

We real appreciate if you can help us to confirm your order now.


We really appreciate your patience and understanding in this matter.


You said:(7:52:57 PM)GDP11003190449458

THAT is my onvoice ID for the transaction

Invoice*

on the paypal Receipt

Judy said:(7:53:34 PM)i see

we still need u help us to finish the confirmation

:)

You said:(7:54:43 PM)OK TELL ME how i am going to be able to do that when u havent sent me a confirmation code of any sort...

Judy said:(7:55:31 PM)i really have sent u several times

You said:(7:56:02 PM)No You Havent, I Would Have Recieved It

Judy said:(7:58:28 PM)im sure

You said:(7:59:10 PM)ok thats why your customer service number has been changed or disconnected correct?

is there another number?

Judy said:(7:59:52 PM)can u tell me the other cell num plz

You said:(8:00:55 PM)620-482-4680

Judy said:(8:01:24 PM)sec plz

You said:(8:08:17 PM)still nothing "Judy"

Judy said:(8:10:11 PM)i see

but we have really sent it for a lot of times

You said:(8:11:19 PM)WE have emailed the phone number to you aswell if u cant get my confirmation code to me that is on YOU and YOUR company and my lawyer WILL get every penny that u owe me out of you guys. im taking this seriously, i DONT like getting ripped off.

whats YOUR number let me message you, then maybe ur "message" will get thru

Judy said:(8:12:52 PM)i dont have the cell

let me send again

:)

You said:(8:13:56 PM)How are you sending with no Cell?

Judy said:(8:14:11 PM)we are sending by skype

:)

You said:(8:14:30 PM)ok so could i get on skype and u send me my code that way?

cause obviously its not working with my phone/Verizon or something

Judy said:(8:15:03 PM)no, we cant do that

i have already sent again, plz check ur cell

plz

001620-482-4680

is ur cell

right?

You said:(8:16:05 PM)can u try as just, 000620-482-4680

yes it is

but im trying to Troubleshoot WHY i am not receiving anything

Judy said:(8:17:10 PM)havent got it?

You said:(8:17:16 PM)no

Judy said:(8:17:29 PM)im sry sir

im afraid that u need email me a pic of ur card

could you please send us a picture of your card to confirm your payment. You can cover some important information expect your name and expiration time. Thank you.


You said:(8:18:44 PM)how are we to send it to you

OK 1 more time, can u try no 0's in the front of my number there are no 0's in the front its just 1-620-482-4680

Judy said:(8:20:22 PM)no, we just need the nation code

:)

can u plz email us a pic of ur card

You can cover some important information expect your name and expiration time.

You said:(8:21:11 PM)that doesnt seem safe

Judy said:(8:23:04 PM)im sure its safe100%

You said:(8:23:17 PM)and again i DIDNT use my credit card

so why do you need it

Judy said:(8:24:15 PM)u can send a plc of ur IDcard

or any other is ok

hello

You said:(8:27:06 PM)hello

im just trying to figure out why u guys need a form of identification, the gold has been paid for, we told u to send it to Deathwake on Korgath but you havent, what exactly am i confirming, be professionial Please

Judy said:(8:30:45 PM)For ensuring the secure use of our customers' billing accounts, could you please send us a picture of your card to confirm your payment. You can cover some important information expect your name and expiration time. Thank you.


we jsut need confirm ur safety

You said:(8:32:05 PM)Ok so the ORDER is under Kevin Francis, you need to see that ID correct?

Judy said:(8:33:30 PM)yea

:)

sry for the trouble

You said:(8:38:04 PM)1 moment

Judy said:(8:38:42 PM)thx

the payment has NOT been delayed it shows it has already been taken out of my account

Judy said:(8:42:31 PM)we have got ur payment, but we need somr iformation to confirm the oeder

You said:(8:42:37 PM)ok

Judy said:(8:42:41 PM)just for ur safety

You said:(8:42:46 PM)1 moment

Judy said:(8:43:57 PM)thx

You said:(8:47:05 PM)okay you have confirmed my order already by sending me an email now why do i have to send another email with a confirmation code when i already sent you an email confirming my order already? It just seems very redundent that i have to do things twice

Judy said:(8:47:30 PM)we need u send us a pic of ur card

:)

plz

You said:(8:48:26 PM)um no because my id has personal information on it that you can use for identity theft

Judy said:(8:48:46 PM)any other card is ok

eg.driver lisence or the credit card

both ok

You said:(8:50:04 PM)we didn't use a credit card and i'm not about to use my drivers lisence to confirm an order when I already confirmed it through email that I wanted this order

i even gave you the paypal id transation number and that still doesn't confirm it?

what kind of shady deal are you trying to pull here?

Judy said:(8:51:26 PM)001 620-482-2536 is ur cell too?

You said:(8:51:46 PM)that is my brother's cell phone number

Judy said:(8:51:54 PM)i see

i send a code again if u dont want to send a pic of ur card

You said:(8:52:52 PM)in fact he is talking to another person helping try and get my order completed

Judy said:(8:53:09 PM)i see

You said:(8:53:16 PM)where are you located?

Judy said:(8:53:30 PM)i have sent u a code in the 001 620-482-2536

plz check it again

thx

You said:(8:55:07 PM)ok well he didn't receive anything so either you didn't send it or our phones are not able to receive international calls but the later i know is wrong

so you just didn't send it

Judy said:(8:55:59 PM)i promise i have sent it

im afraid u have to send me a pic of ur card now

You said:(8:57:10 PM)I think i'm just going to tell my bank to cancel this order and escalate this order in the paypal claims if you are not going to fulfill this order

Judy said:(8:57:43 PM)We really appreciate your patience and understanding in this matter.


we need ur inirmation to finish the confirmation and then i can start the order now

You said:(8:59:16 PM)I have given you all the information you need!!! I have sent you an email confirming my phone number, I have given you my paypal transaction number on the purchase, what more do you need?

Judy said:(8:59:48 PM)We just need a digital picture of your photo ID(like driver’s license or passport) to help confirm your order. This is because we are partially responsible for ensuring the secure use of our customers' billing accounts. You can just take the picture very easily by a digital camera or PC camera or even cell phone camera. And then just reply us the email with the digital picture in the attachment. Thank you very much! Your understanding and help will be greatly appreciated in this case.


You said:(9:01:53 PM)OKAY WHAT IS MY FACE GOING TO DO TO CONFIRM THIS ORDER WHEN YOU DON'T NEED MY FACE TO CONFIRM THIS ORDER. ALL YOU NEED TO CONFIRM AN ORDER IS AN EMAIL REPLY BACK OF THE PHONE NUMBER THAT I PUT ON HAND TO CONFIRM THE ORDER!!!

IT SOUNDS LIKE YOU WANT TO COMMIT IDENTITY THEFT!!!

AND IF THIS IS TRUE THEN I WILL HAVE TO REPORT YOU TO THE BETTER BUSINESS BUREAU!!!

Judy said:(9:03:28 PM)sry for the trouble

but u can check if we are legal or not on the paypal

You said:(9:05:28 PM)PAYPAL DOESN'T SAY THAT YOU ARE LEGAL OR NOT ALL WHAT PAYPAL DOES IS MAKES SURE YOUR PAYMENT INFORMATION IS SECURE WHEN PURCHASING STUFF ONLINE.

SO QUIT GIVING ME THE RUN AROUND AND GIVE ME MY PRODUCT THAT I PURCHASED NOW!!!

Judy said:(9:06:56 PM)once we havent finished the confirmation, we cant start the order now

You said:(9:08:20 PM)YOU DID FINISH THE CONFIRMATION BY SENDING ME AN EMAIL TELLING ME TO SEND MY MOBILE PHONE NUMBER TO YOU VIA EMAIL. THAT IS A CONFIRMATION!!!

Judy said:(9:09:10 PM)and we need a pic of ur card

ok

You said:(9:09:41 PM)I'M GOING TO MAKE SURE I POST THIS CHAT SESSION ON WEBSITES MAKING SURE THAT YOU DON'T GET ANYMORE BUSINESS BECAUSE OF THIS CRAP YOU ARE PULLING!!!

Judy said:(9:10:11 PM)sry

You said:(9:10:32 PM)YOU DON'T NEED MY PIC!!! THAT DOSEN'T CONFIRM ANYTHING!!! YOU DIDN'T ASK FOR MY PIC ON THE WEBSITE!!!

Judy said:(9:10:57 PM)we just need it to confirm the order

You said:(9:11:21 PM)I ALREADY CONFIRMED THE DAMN ORDER BY SENDING YOU AN EMAIL BACK!!!

Judy said:(9:15:41 PM)sry for the trouble

You said:(9:16:24 PM)let me talk to your superviser RIGHT NOW

let me guess, your fixing to tell me hes not in right now. right?

Judy said:(9:17:27 PM)its ok

You said:(9:17:42 PM)whats ok?

im not ok

im pissed

at a FONY ass company

LODGING COMPLAINT with paypal as we speak, and trust me it WILL escalate to a Claim

Judy said:(9:19:09 PM)sry

You said:(9:19:15 PM):*pasted from paypal* Your dispute is open Thank you. We'll email you when the seller responds. Your dispute will automatically close on XXX. 2010 unless it is escalated to a PayPal claim.

u there?

hello?

so now ur ignoring me?

well ima paste something taken from YOUR website

We make every effort to deliver your gold as soon as possible after payment. If we do not deliver your gold within 24 hours, we will refund you 100% of your money if desired

The conversation ended at 21:25