I ordered a GE CAFE dual fuel range and it came with a broken leveling leg and bottom oven drawer would not shut all the way on one side. Some one from GE came to fix it and said it could not be fixed because the frame was bent. Someone must have dropped it. I just had another stove delivered on Feb. 12, 2008 and it came with scratches on the control panel. I called GE when the delivery people were here and they told me I can't refuse delivery because it is a replaceable part. That seems crazy to me. So if there was a dent in the door I have to accept delivery and have someone come fix it. Confused here. Needless to say I already had to miss 3 days of work and now have to miss another to have the repair guy come back out. Would not even take $ off because it is a replaceable part. Good old GE!!

In August 2007 I had my GE Profile dishwasher serviced for the recall concerning the leaky rinse-aid dispenser and its associated fire hazard. GE's solution was to replace the wiring harness (on which the rinse-aid had leaked) and remove the sound-dampening insulation (which was soiled with rinse-aid). The thick layer of insulation that previously had insulated the entire door was replaced with a piece of tissue approximately 1 foot x 8 inches which was pasted to the inside of the door panel. GE calls this "insulation," but it in no way provides any sound dampening whatsoever. My formerly quiet dishwasher is now very loud as there is absolutely nothing there to deaden the sound.

When I called GE, I spoke to a number of individuals and their supervisors who told me this is the fix, and it is final - they will not replace the insulation that they removed from the door. Of course I understand why GE doesn't want to put any insulation in there, because their "fix" does not fix the true problem - the rinse-aid dispenser still leaks to the inside of the door, and if you put the insulation back in, it would probably add to the fire hazard.

The final offer of consolation from GE was a 50% discount on the purchase of a comparable new dishwasher, with shipping charges waived. Ridiculous! They ruin my dishwasher, and now they want me to pay for a new one? When I bought a GE dishwasher, I paid for the "quiet" performance. My dishwasher is no longer the quality appliance I had before. I could have achieved the same noisy effect with a cheap dishwasher from the discount store.

I do not want a new dishwasher. All I want is for GE to repair the rinse-aid dispenser so it does not leak, and I would like GE to replace the sound-dampening insulation they removed from the door in order to return the dishwasher to its previously "quiet" state.