I have made numberous requests in writing, via email and by telephone requesting information about charges on my account. There has been fradulent use of my account with the doctor allowing another patient to use my account for proceedures. G.E. will not respond to my request for copies of reciepts showing the charges to my account, even though they say there were only three transactions. If anyone has any suggestions please let me know, as I am continuing to get hit with fees. WARNING TO THOSE OF YOU WHO HAVE NOT USED YOUR CARD YET. DON'T DO IT.

I put off making a complaint, hoping that dealing with this company would eventually straighten out after a few initial bugs, but after about 4 months I'm finally irritated to the point of wishing that someone would sue their socks off and that at the very least medical groups would simply stop using them as an alternative payment plan.

Their website and business model seems to be designed to deceive customers by tactics like supplying an "auto pay" which never seems to work correctly and that at the very least one has to turn off and on in order to make payments when it doesn't work. And this process takes days rather than the minutes it would take on any other site. Once you turn off auto pay in order to make a payment (since it doesn't actually work) for some reason you have to wait until the payment posts and clears, which seems to take about a week, before you can turn auto pay back "on" again. And of course there is no warning that you have a upcoming payment due either by email or postal mail.

This is the second time I've been smacked with a $40 "late charge". For some reason auto pay was "off" when I'm pretty sure I went back and turned it on and adjusted the amount after making the payment amount I wanted. The one time auto payment did work it only made the minimum payment, which is essentially worthless if you ever hope to pay them off. This is despite my entering a much higher amount than the minimum.

This "service" should simply be shut down for the fraud they perpetrate. A company that makes the engines for our best airliners should at least be able to supply a website on par with a local utility - one that actually works properly and isn't obviously set up to catch folks in their little game - folks that are obviously already struggling with medical bills or they wouldn't have turned to a credit card!

The people who thought this up should be ashamed.

We do not recommend GE Credit. We have a dental account and a flooring account. When we sent in the Dental it was credited to the flooring and we were assessed $39.00 late fee on the Dental. It was due to GE's error but took hours to get it straightened out. The statements are not timely in the mail or updated on the internet making it a challenge to get an updated Remittance Stub and send it in on time. A very difficult company to deal with and by the way anyone ever try to talk to a customer service rep? Good Luck with that.

I paid 700 on my bill. because leaving me owing 700 left. because i did not pay it all off they slapped $500 interst on my card all at one time and charging me 21 percent on top of that every month

I was offered GE CARE CREDIT for a ton of denistry i needed including Caps for many teeth. I started the work after applying for the CARE CREDIT. Was told that no interest would be on the card till after 18 months.

I began paying regular payments to them on time each month. The last statement I received showed an INCURRED finance charge of 1300.00. I called immediately stating that I wanted to pay the balance since the offer expired. They told me to make an immediate online payment and that the charges would be reversed. I did that the same day.

I received a letter today stating that they won't reverse the charges. That the offer expired Mid March. I received the statement the day the offer expired. I called to see what the balance was. Paid the balance and now in their opinion I was late on the expiration of the offer so owe ALL THE FINANCE CHARGES
for 18 Months. In reality I owe them 10 days worth the finance charges.

I was told today when I called after receiving the letter to decline the reversal of the Finance Charges that there was no recourse or place for me to dispute this. I was very upset and not sure what to do.

I had no intention of paying finance charges for 9000.00 worth the dental work done from day one- and called to pay it off. How can they get away with charing me this wehn I payed the amount off within 10 days of the expiration of the offer. I feel i was SCAMMED here.

HELP!