I have always paid my credit cards the day after I receive them. For the past several months Chevron has stated they have not received my payment on time and is charging me a $25.00 late fee.

I receive the statement 4-5 days before the bill is due. They have changed their mailing address billing location from California to North Carolina rendering more "mail time" to get the bill to them or they are not posting the bills as soon as they get them recurring in this unfair late charge.

Two months ago I called and they gave me credit for the $25.00 late charge, and I can only guess because of my complaint -they reduced my credit limit.

This month when I recieved my bill the $25.00 charge was on my bill again and again I had mailed the payment the day after receipt. So I called them for options. I was offered the option of paying online which I will not do for security reasons. When I asked if their was a telephone payment option I was told yes but there was a $25.00 processing fee to do this. I asked to speak to a supervisor who was not available. I asked for a supervisor to call me back - but I'm not holding my breath.

Chevron or GE Money Bank which runs the credit card for Chevron is making it impossible to pay your bills on time without incurring a late fee. Imagine the hundred of thousands of people being billed the extra $25.00 late fee, quite a tidy sum per month for them I would say.
My choice - not to use the Chevron credit card - which I will do from now on.