On July 29, I was called by a GE Money Bank rep that informed me that they had not received my July payment. I immediately made a payment by phone, for which I was charged a 10.00 fee for the trouble.

Upon checking my bank statement when I got home, I found that they had received the payment and GE cashed the check on July 9. I called them back and was told to fax the statement to 866 260 0767. I checked with them two weeks later and was told that “these things sometimes takes 3-4 weeks" and to call back the following week.

I called on Aug. 20 and was told that they had never received the fax and to refax. I confirmed the number, refaxed the information and asked for a confirmation call, which never came. I called on Aug. 28, and was told the fax machine was “down" and I would have to send it by mail. I did a search and found an account of this same scenario from 2007 along with tens of thousands of other complaints about this company.

I mailed the information on Sept. 2 and it was signed for on Sept. 8. I spoke with a rep on Sept. 15 and was told that the payment would be applied on the Oct. statement. When it did not appear, I called yet again and was told by an “Escalation Specialist" that it would take 1-2 billing cycles.

I called on Oct. 20 and Chris #7099 confirmed that my July payment had been applied to a different account due to a scanning issue (the scanner misread the account number that a GE employee had recorded on the check). He said it would be put on a priority status and would appear within 30 days.

I paid off the entire balance on Nov. 4 and sent a letter stating that the final payment had been made and the account was paid in full.

I called on Nov. 12 to check the progress and was told by Pam #71549 that the processing of research had JUST been started on Nov. 11. with no explanation for the delay. On Dec. 1, I spoke with Steven #74202 to check progress and was told it would be another 1-2 billing cycles and that nothing could be done to rectify the mistake they made. I reminded this rep that the balance was paid and the only outstanding was money they already had. He said that until they resolved it, I would be charged with late fees and possibly reported to a collection agency.

On Dec. 12, I spoke with Barbara #BFA who guaranteed the payment would be posted by midnight that night. I called on Dec. 15, and not only had it not been applied, I now had a 39.00 late fee attached. I spoke with Nate #74227 who informed me that they had just sent a letter to me requesting a front AND back copy of the check along with a letter from my bank. When I asked why this had not been the request back on July 29, there was no reason given. I reminded him that GE confirmed back on Oct. 20 that they knew they had the money and even knew the account to which it had been applied. It made no difference to this company.

I got the “proof" they requested and sent it with a four-page letter from my lawyer threatening legal action if they didn't get their act together. I finally received a letter on Dec. 30 with the resolution and a half-hearted apology for “any inconvenience this may have caused."

This company is expert at lying and giving its customers the runaround. It would seem that there is a script they follow to make the process of correcting their mistakes as long and as frustrating as possible. It took five months, over 20 phone calls, research and a scathing letter from my attorney to get them to correct the mistake they knew they made.

This letter was also sent to three CEO;s, Mark Begor, Jeff Immelt and William Cary. I have not had the courtesy of a response from these three gentlemen. Judging by the amount of online complaints, I can only assume that they have too many to respond personally. I was never allowed to speak to anyone in the Research Dept. Their customer reps were rude and condescending. I am recommending that the physician who set me up with this Mickey Mouse company find another bank to provide credit to his patients. I would suggest that anyone with a dispute, get an attorney on board immediately, keep records of whom you speak with and what you are told.

I purchased a mattress from Sleepy's with a contract of interest free paymnets for 48 months. I signed a contract for 48 equal payments. GE bank billed me for much higher amount. When called, after 30 plus minutes of wait the associate informed me that the account was not set up right. I will have t wait for a manager to fix it. I waited 15 minutes and had to hang up. In th next call, after 40 minutes of waiting, I was informed to go back to Sleepy's to get this resolved. They are billing based on terms sent to them by Sleepy's.

GE bank would not give me a copy of the contract I had signed and instead gave me a pre-printed contract with diffrent terms. They would not even allow set up of auto deduction from my account. Basiclaly this is a bait and switch, extremly poor customer service, and preditory lending, wating for one day's delay to jack up the rate to 22%. The first and last time I will deal with GE Bank or Sleepy's.

I have been a loyal customer of JCPenney credit card for over seven years. I have never been late on a payment and I always pay more then the minimum amount due. A few days ago I received a letter from GE Money Bank stating that they are no longer looking at my credit history with just my JCPenneys card but my overall credit history. Based on my credit report they were lowering my limit to the exact amount due. The reasons they listed as to why they were lowering my limit did not match what was on my credit report. I think they were just making up reasons to lower my limit on my card. Now because of what they have done it is going to damage my credit report and make it look like I maxed out my card. I called JCPenney and they said "to bad, so sad, what do you want us to do about it?" Unbelievable, I'm never going to shop there again and I'm paying off my card and closing the account. Cardholders beware, they are messing with your accounts!

Charges late fees even when I sent registered mail. I have to send numerous letters and even after they write back to credit my account with late fees and finance charges will not stop calling.

They call at all hours of the day/night and any day of the week. I have repeatedly told them to stop calling as my mother is terminal and doesn't need the harassment.

Will not let me speak for her even though we have written asking them to do so since she is sick and I have power of attorney. They use auto dial and then we have to wait and wait and wait to talk to someone and then they are extremely rude.

I had Brian the last time and I asked if he spoke English (since I've had non conversations with some customer service people that don't speak English or pretend not to) to which his response was "What kind of question is that". Not yes maam, or How can I help you?

Repeatedly asked him not to call - asked to speak to my ill mother, said he would call back. I said no I am speaking on her behalf and kept asking if she was there to talk with.

I realize that they are doing their jobs but this is NOT any way to treat customers especially after I read a letter that I received just 1 hour prior that stated that all charges were being taken off the account.

In 1 week, they should have received notice from the Texas office that the charges were removed and yet they still call and have continued to do so until the present day.

The last thing my sick mother needs is to be harassed by these calls since it is so difficult for her to even answer the phone.

She has been a responsible single mother all her life, always paying her bills and on time and this is just unacceptable to be treated in this manner.

I've decided that I am going to pursue this farther to anyone who will listen and I am presently writing a letter to the Attorney General's office.

Wow - what an ordeal it's been trying to make payment on our account with GE Money Bank. I told GE that an electronic payment was coming from Capital One soon and that it should post to the account either by or before the due date. The payment had not posted by the due date, but a customer service rep was nice enough to extend the due date by a few days to allow for processing delays. The two days came and went and still no payment posted. Called Capital One and they said the payment was refused by GE. Called GE and now they say "We don't accept electronic payments." Spoke to GE and they gave us an additional week grace period. Had Capital One send a paper check in the mail, confirmed with Capital One when it would go out in the mail, worst case scenario, and when we should expect it to post, and they said within one week, since it was being sent from Virginia to Orlando, FL. Check actually mailed two days early, so it had plenty of time to get to their payment processing facility and post. One week deadline came and went, still no payment posted. Called GE, rather irate, and they said, "sorry, you had until such and such a date to get this paid and you didn't. The finance charges stick." Lo and behold, right after I threatened legal action, a few hours later the payment posts to the account online. My financial advisor and I are now in the process of taking legal steps to make sure we are not liable for the $3600 in finance charges GE alleges we owe. Erik from Minnesota.