Can you believe that I'm just now seeing what an incompetent, poorly managed company this must be. I just got a call from customer service representatives of GE Money Bank last night after 4 months. It started out with me opening an account to get my transmission repaired. The terms of the agreement included a 90-day same as cash. One month after opening this account I still had no card, no bill, no calls. I returned to the repair shop and got the customer service # but was told that I did not exist in their system. I went through the same scenario 2 more times at 6 weeks and 2 months after originally opening this account. Finally I receive a call from them that nearly $400 in charges were added to my original $2400 bill because I failed to make payments. I discovered that they had no physical street address on the account so never sent a bill but they are not willing to extend the original terms of the agreement to me. Needless to say I am majority disappointed and would highly discourage any transactions with this company. Furthermore I will immediately close this account once a zero balance is shown, never to do business with these incompetent fools again! I am also going to file a complaint with the Better Business Bureau.

GE Money Bank assessed finance charges to my account which were paid in full. I sent a letter with copies of my bank statement showing my payment sent as well as the date my account was debited for the full amount on the bill. GE never responded but sent me another bill with additional finance charges on the finance charge. I called customer service at least 5 times spending hours to talk to each representative who was rude, dropped my call (several times), and refused to let me talk to a supervisor or manager( they just drop my call). I do not have time to waste calling and filing complaints, but this is just so outright outrageous for a big company like GE to be dealing with consumers like this. Someone needs to deal with this so other consumers are not victimized! I filed a complaint with BBB (Better Business Bureau) short of writing to a congressman or lawyer to deal with this. This is just NOT RIGHT - big business taking money they did not earn from the little guys because they can get away with it - hope they get brought to justice.

On December 14, 2007 I requested refund of a large credit applied to my account. Although this was a legitimate refund they needed to investigate prior to sending the funds. I understood and was told that they had a month to get the money out. My husband and I called several times and each time was told that we would receive the refund up to a month after our request on December 14, 2007. Three weeks ago my husband was told it was actually 4-6 weeks after that date and that the check was queued to print. Well, tomorrow is the 6 week mark so I called today to verify we would receive the check by tomorrow. Now they are telling me that the check is still queued to print and that our request was made on DECEMBER 31, 2007!!! Where did THAT come from?! Do you think that, when they request payment, we can tell them that they'll receive it in 4-6 weeks and that they'll be okay with it? I think not! By the way, prior to this credit, the account had a zero balance for almost a year! I think it's extremely unfair that they hold my money.

I just received a letter from TransUnion regarding my credit report and I was told that I owe $661 to GE Money. I found that to be false because I had paid through the company Universal Fidelity and was told that was all there was to it and yet this charge is still on my credit report. In filing this report I then realized that I was the only victim.

Beware people!

What you can do to fight GE Money:

I am a victim of GE Money Bank and I now know that this company is a criminal operation. In my case GE had the supreme chutzpah to deny receiving a credit card payment that was sent direct deposit by a reputable electronic bank. (They immediately charged late fees and hiked my interest.) I know computers and I know their statement is a bald faced lie. When this company does that to you and then runs you in circles with a letter chase, you are being scammed.

I have these suggestions. First, if GE cashed your check or withdrew money from your bank account and then in any way denied receiving it, you have a right to report this to the police as a criminal "theft". It is against the law for a business to issue false billing statements and willfully pocket 'misplaced funds'. That is stealing. Try to file a criminal (not civil) complaint against GE with the local police, FBI, Secret Service or whoever deals with this type of criminal bank. (At this point in my war, I don't know what kind of police to call yet.) Even if GE's denial of your payment is a genuine "billing error" (it is not: I happen to know that GE's computers are programmed to issue these fake billing statements on purpose) GE becomes formally guilty of possessing "stolen property" when they cash your check and then deny pocketing the money. That is an important point in criminal law. (It means that GE has to prove to a jury that the false billing statement was an honest "error" not a deliberate lie.) To get your money back, you may have to sue GE in a civil court. But that will be much easier if they are prosecuted in criminal court for these crimes.

Therefore try to report this as a theft to police who can take a formal criminal complaint and then pass it on to a public prosecutor. That will not be easy and the police may not cooperate with you because they don't know what to do about banks who rob their customers. (They imagine this kind of crime to be "civil", not criminal.) Try going to a local district attorney's office for advice. When enough GE victims report this criminal activity to the right authorities, and they begin to listen, we can launch war on this evil company.

One agency that will listen to you is the Office of Thrift Supervision, a division of the U.S. Department of the Treasury. GE Money Bank is under their jurisdiction. Send them a written report. This agency will not run your letters in circles: You can call them right away and send them a Fax that will be answered quickly. Write your report carefully, stating the facts carefully and briefly as you would when reporting a crime to the police. Be absolutely sure to sign it and date it.

Send it to: Thrift Supervision, Harbor Side Financial Center, Plaza 5, Suite 1600, Jersey City, NJ 07311
Phone: 1-800-253-2181 Fax: 201-413-7541.