I'd really like to know who is suing GE Money bank and if this is a class action. My niece is bombarded with over 20 calls a day beginning from 8:00 a.m to 9:00 p.m. 7 days a week even though they are taking payments from her checking account every month. (I took a loan out for my niece). She had to unplug the phone. The money being taken out of the account every month is not being applied to the loan and the loan is almost twice the amount borrowed. The interest is 25%. It was 8% on the initial loan from Apple (recommended by Keyspan for a new boiler). Calls to the house are being made from countries where English is not the first language and they are not professional to know they are talking to a recording???

Only two statements were received from the money being taken out every month and late fees are still being applied. Customer service is very unprofessional and rude.

What can I and everyone who has had a complaint about this company do?

I needed some dental work back in November 2006. My dentist recommended that I get a Care Credit: GE Money Bank card. I was in such pain, I said do it. Every month they have changed my due date so that they can charge me $29.00 in late fees!!! So if my bill is due the 19th, I pay the $30.00 min. they ask for on the 14th and then when I look again at online statement, they have already changed it to due date of 13th!!! So then I get charged $29.00!!! Also, I have a MO stub for one month when I tried paying through mail. It was purchased and sent on the 5th and they say they did not get it until the 24th (conveniently, one day AFTER bill was due!!). I called and was told that, "It is not up to us how quickly mail gets here"!!! BEWARE!!!

GE Money Bank is the most unprofessional bank I have ever done my business with. I purchased a Four wheeler and the finacing was done through them. It was a disaster from the start. I bought the four wheeler a year ago and they are now finally sending me my first account statement.I had called several times(5-6) in the course of 6 months and they kept giving me excuses why I wasn't getting my bill. So since I wasn't getting a bill in the mail I would have to call and make a payment over the phone, which cost 10 extra dollars. I was told by the customer representative that was "helping" me that I couldn't pay the extra 10 dollars right then, that it would have to be added onto the loan.(so they could get interest on it) So basically they wouldn't send me a bill so that they could get extra money from me. The representatives were very rude and unhelpful. It was always very obvious to me that I was bothering them with my problems. Among this there were many more incidents. I will NEVER do business with this company again!!! They are liars, cheaters, and unprofessionals! Everyone I come in contact with will hear this story and I will guarantee will not choses to use this company also!

GE has been found guilty of so many counts of criminal and fraudulent behavior since 1977 it is amazing that they are still in business. Radioactive testing on humans, fines for pollution, and for illegal credit collection practices totaling hundreds of millions are just a few (http://www.cleanupge.org/gemisdeeds.html).

I have had my fair share of horrible experiences with them. My wife and I purchased two TVs on a zero percent interest plan (or so we thought). GE Money would only approve two separate loans to cover the purchase amount one for me, and one for my wife (hmm). We thought this was odd, but we decided to do it anyway. We received a statement from them in our second month of the loan informing us that we had not made full payments on each loan (note: we had not made any payment). On both loans they charged us a late fee, removed the zero percent plan, and increased the interest rates. We thought that we had no payments for 12 months. We called GE Money they said that we were supposed to make minimum monthly payments, but that is not why they removed the plan after the first month. In a very rude and disrespectful tone, the GE Money person said that our credit limit did not cover the full amount of the purchase on each of the two loans. Each loan had a very small amount due something like $300 combined against a $5000 purchase. Sure enough there was about $150 due showing on each statement. To maintain the zero percent program we were supposed to pay the $300 or so dollars the first month. The store where we purchased the TVs did not disclose this. They were shocked when we brought it up. GE Money was not upfront when we entered into the zero percent loan agreement. They could have required that we paid these amounts as a down payment when we purchased the TVs, but they didn’t. These amounts owed were not disclosed at the time of purchase, and they are simply odd. I wonder how many millions of people GE Money has pulled this stunt with. The retail store that sold us the TVs was willing to write a letter on our behalf, but we decided to pay off and close both accounts, but I will never forget the experience.

Round two; my wife needed some emergency dental care. She opened an account with the dentist and did not notice that it was GE Money thinking it was some company named Care Credit. The amount was $500 (with a much higher credit limit for more work needed). We had some confusion on payments owed again. The short story is that after 2 months they charged us $59 in fees, terminated our low interest plan, and charged $30 in finance charges. Here is the interesting part. I called them at 2.5 months into the loan and asked for the total amount owed (the pay-off). I paid it and closed the account, which they verified. I get another a statement the next month informing me that they received the payoff amount (thank you), but that they want an additional $30 finance charge, and $10 check fee, which they neglected to collect at time of payoff. I don’t understand how they have a right to continue to ask for additional, retroactive, interest after they provide a payoff and acknowledge closure of the account. Is this legal? It should not matter that its $500 (plus about $100 in fees and interest in 2.5 months) what matters is the horrible behavior of these people. The fact is that if I don’t just pay it they will charge late fees up the wazzoo. Why do Americans continue to put up with this ongoing abuse? We are to blame if we don’t do something about it.

I had Dental work done with in a two week period. The bill $10k each time was submitted separately. This month we received a bill from GE indicating they had charged my account a 3k finance chg for a promotional fee that had to have been paid by 01/17. The new bill totally NEW format came in Jan. and it was the first time ever that these charges were highlighted. I called and asked if I could pay the whole amount off today, because in feb 02/07 They're hitting me with another $5k. I spoke with a supervisor Brock. He was extremely rude. I indicated I plan on writing to the President of the company, since as far as I am concerned there are very misleading on the promotional fee charges. If we hadn't caught this we would have been paying a 26% interest fee. Back dated 18 months. The way the program was described to me was that there was no interest until after 18 mo. WHAT A RIP OFF.