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December 13, 2006
Cheating customers!
My promotional purchase (fees for dental service) was to become due on June 6/11/06. On 5/14/06 I had my credit card send an electronic payment for the entire principle of the loan. I have the confirmation number of this transaction. For some unknown reason, which GE Money Bank has refused to explain, this payment was returned to my credit card. Immediately upon the notice of its return, I sent a letter to them asking for the reason for the return of the electronic payment. I have the letter from my credit card company to substantiate this rejection. I then replied with two payments within the specified time. I was overseas at the time, and although I immediately made payment, GE Money Bank did not credit the payments to my account until June 17, 2006. Of course, this made the payment APPEAR to be delinquent. Since then, I have sent at least 9 letters, including documentation, called their toll free number numerous times. Each time I called I was told to put my complaint in writing. Each written response was followed with a form letter asking me to phone their toll free number. One representative suggested that I might FAX the information. I did this TWICE and never received the courtesy of a reply. Meanwhile, the account has been referred to a collection agency and finally to an attorney. The total amount GE claims that I now owe in finance charges and late fees is $2,126.76 ALL IN INTEREST and LATE FEES. Although the federal and state consumer regulations state that the creditor must answer written complaints within a specified time, this has yet to be done.
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November 2, 2006
Poor treatment
During a dental emergency that was going to be $3500.00 that insurance did not cover. The dentist had an option, GE MONEY BANK. With not much choice it sounded like a good idea and GE was a name you can trust. That was a mistake. The first bill came I paid what was due and then with 2 kids in collage I took a home equity line to help. So I put this down as an auto pay off and got confirmation that they sent the money. When I received my next bill from GE it showed a credit for the full amount but not a zero balance. I had two late charges I called GE they said the full amount was paid but it was late and then the second late charge was only for the first late charge. I told GE I had not received any bill and was told oh well. I ask to speak to a supervisor and was given to Brock who would not give his full name but badge #74217. I was told by him I should take better care of my finances. I explained I had not received a bill and I knew the balance was paid I did not think to call GE at that point. I tried to work out something but I was told and this is a quote (you signed the paper you owe us the money). Next time I will seek out a loan shark the treatment will be better.
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