I get a call from this company about once a week stating that I have missed a payment. I called the lender directly with the number on the back of the credit card. According to them I am up to date with my payments.

GE Money has be continuously calling my cell phone. All day everyday for about a month now. I have never used a service through them. When they do leave a message it is for a woman named Brittney Jensen. I am not her nor do I know anyone by that name. Also on the message it says you can call them at 800-292-7508 or go to the website, , gemoney.com to keep from getting further calls. When you call the number they only want you to enter your account number, Obviously I do not have you so i can not get any further.
This is very annoying. I would really love for this to stop.

They apparently bought out Citi Bank's active Ashley Furniture Accounts. They sent me a new card to activate and said I never closed my account with Citi which I did back in October of 2010. So now this card is costing me 2x against my credit score for an account I didn't want or ask for with GE Money.

Sir,
My Complaint sent to GE is given below which is self explanatory. You are requested to kindly help me in this connection.

Subject: Credit Card No.4211892015999466 - wrongly levied RENEWAL CHARGESDESPITE REJECTION OF RENEWAL

Sir,
My above mentioned Credit Card got expired in the month of July, 2010 and I was interested for renewal but your office rejected my request for renewal and as a result I did not paid any Annual Charges of Rs.499/- towards renewal of my above mentioned credit card.

I paid all the dues in time and the last payment was made through two different cheques after consulting with your Customer Card Officer and getting assurance from him that no extra charges will be levied.

It is deeply regretted, that after sometime (3-4 months) despite assurances, I received a telephonic call on 23.12.2010 from your customer care officer demanding to pay Rs.16-1700 for not paying Annual charges plus penalties. When they warned me that legal action will be taken if this payment is not made as a result of which I agreed to pay Rs.1600/- to GE and waited for 3-4 months but no body from GE turned up. I was very much depressed at that time because in the first week of December my father died.

Now, in the first week of April again your customer care officer contacted me and warned me to pay Rs.3500/- or legal action will be taken.

Sir, it is humbly requested that I was never at fault even then I agreed to pay Rs.1600/- fault was on the part of GE officials but they pressed upon me to pay the amount. But when I agreed, they never contacted after that.

This time they are demanding Rs.3500/- from me but despite my no fault they are warning me and threatening to face dire consequences if this amount is not paid.

You are requested to look into it at the earliest and requested to waive off this amount of Rs.3500/- immediately as despite my interest, my Card was never renewed. On the contrary I am being asked to pay the amount for which my plea for renewal was rejected.

If this undue amount of Rs.3500/- is not waived off, I will forward this grievance letter to RBI and other organizations.

This is my humble request to waive off the amount at the earliest and inform.

Thanking you,

Yours faithfully,

(VIPIN KUMAR)
DELHI
MOBILE : 9873551402

We financed a bedroom set through GE Money, we were told we had to go through them from our retailer. We were given a 3 year, no interest promotion. We financed $2, 500.56. We ran into issues with their online payment program. My wife attempted to make an online payment, and we would receive a confirmation number for our online payment. We were given no notice that there were issues with the checking account we gave.

We just get the next statement showing a late fee and a returned check fee. We try again online per the customer representative we spoke to, got a confirmation number, but again the same treatment. I called to dispute the fees because there was some confusion with the checking account number we processed. However, we successfully processed our checking account number, and would receive confirmation numbers for our payment request.

I told them that it was clear we were attempting to make payments on time, and that we wanted to have the late and returned check fees credited.

They did that, and we went forward with just mailing checks. Everything was current and consistent on a monthly basis. We just received our latest statement. We were being advised (no prior notice) that our promotion was being terminated and finance charges of $363.60 were included in the latest statement.

I called to find out why, and the manager I spoke to said it was because we had a couple of late payments throughout the history of our account. I explained that there was confusion with their online payment system and we called consistently every month, and everything was taken care of in September.

All the “manager” could tell me over and over again was that the termination is valid and she could not change it back (her name is Amanda). Amanda claims we received a mailing in September, warning us our promotion would be terminated. We never received such a mailing nor did anything like this show up in our September statement.

Also, we never received an email from them or a phone call from them advising this. In summary, we thought everything was corrected with the online payment issues and confusion, and GE Money has made a backhanded decision, so they can squeeze money out of us. It is the most disgraceful example of customer treatment I have ever had to experience.