GE Money
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Category: Business & Finances
Contact Information
United States
Phone number: 800-292-7508
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GE Money Reviews
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ajc
April 6, 2009
misleading contact, harrassing calls
I was given $500 credit while i was at the vet with one of my dogs who ultimately died. Under such a time of stress i did not see the trial period clause.
I was late on one payment and had someone calling me threatening to empty my bank account...i did not even bring up the subject of the exhorbitant interest fees. Now i just got a letter saying the had canceled my account and i have to write to them. so i assume unless i pay the whole amount in full they will continue with their 20% interest per month. Unless you pay it all of you will never get rid of them seems to me they are glad to hand out credit to people under times of stress. the staff in mumbai hardly speak english and are obnoxious. I will take then to small claims if i have to, or they can take me to debtors court. these sort of companies are usually represented by lawyers who where almost certainly bottom of their class
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Michele
April 3, 2009
Unexpected Account Closure
I received a letter in the mail from GE MONEY stating that my account had been closed due to average credit utilization on revolving /open-ended trades. Which basically means that my overall credit report does not look that good. They advised me that it would appear on my credit report as Credit Line Closed - Closed by Credit Grantor. This impacts my credit report more in a negative way. I am trying to clean up my credit and this is not helping at all. I contacted customer services and asked them why they had taken this action when I pay the bill every month on time. They stated it was due to my overall credit report. This is bull. I am now still responsible for paying on a closed account that I can no longer have access too??? I could see if I was not paying the bill at all, but come on. I pay on time every month. I would not ever recommend this company to anyone as the customer services people stated they would not re-open the account and this was a final decision. There was no notice. I'm sure it's in the legal fineprint of my terms with them, which is still crap. Anyone that has a Sam's Club credit card or care credit card, I would give them back to these people, because when you find yourself having a bit of a hardship, they will make your circumstances worse. You better believe that they will be getting a nasty letter from me and I will be notifing the care credit people as well.
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Wade
March 30, 2009
Credit Limit Reduced
I have been a satisfied member of Sam's Club for over 15 years and used a GE Money issued Sam's Club Discover Card account as both my membership card and my credit account with Sam's since 1996s. In January 09 they dropped a $12, 000 credit line to $2, 000 (because there was an $1, 862 balance). I have good credit with no late pays anywhere--ever. They do this to try to hurt people's credit score by keeping them at 90% utilization of the available credit. Then they can turn around and say that your credit score went down based on their own actions so that they can raise the APR. I paid off the balance the day I received the statement. Then they dropped the credit line to $100. I closed the account. Goodbye to Sam's Club and GE Money!
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disgruntled
March 24, 2009
Rudeness
I recently had my Lowes credit card cancelled by GE Bank for late payments.So I figured I would pay it off, and no thanks Lowes.
I called in the hopes of posiblt setting up a payment plan even theough the amount owed was not that much.
In calling I sppke with a foreign gentleman, name unknown, and was approaching the possibilities of setting up payments, so I could leave them in good faith.
He stated that as long as my account is in the arrears, I would still have to pay the late fees.
I know that this is the way it is..but we have no-one bailing us out.
Thanks for not taking the time to handle this matter in a professional manner.
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sammy
March 7, 2009
Customer Service
I want to know what has happened to "customer service"? And why do I always have to speak to some foreigner who can barely get a word of english out of their mouths? I am fed up with our American companies sending thier work overseas to be done by other countries. Where is the security in all of this? When I call c/s, first of all, I expect to speak to a human NOT a recording, and then I expect to speak to an American who actually speaks English, NOT some Mexican or Indian who can barely speak a single word of English, and then has the gall to tell me they can't understand me! We wonder why the economy in America is crumbling, well WAKE UP! Quit sending jobs overseas to other countries. Keep them here in our country so OUR citizens can keep their jobs. I don't care if those other countries work for pennies, I don't care about their economy. I care about MY country and my economy.
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JEAN VALEK
March 5, 2009
faults charges
I CALL GE MONEY TWO MONTHS AGO FOR A PAY OFF BALENCE. i BOWROWED THE MONEY TO PAY THEM OFF. aND THEY SEND ME A BILL TWOS LATER TELLING ME I STILL OWE 49.10. WHEN I CALL TO FIND OUT WHAT THESE CHARGES ARE FOR. THEY TELL ME INSURENCE PROTECTION IF I LOSE MY JOB. WELL AS LONG AS I AM BEING BILLED FOR INSURENCE I DID NOT USE. THEN I MAY AS WELL USE IT. ON JANUARY 21ST I WAS LAID OFF FROM MY JOB OF THIRTY YEARS. SO I AM TURNING IN A CLAIM TO GET MY MONEY BACK. I OWED 1173.45 AT THAT TIME. AND AS LONG AS GE IS GOING TO CHARGE ME FOR THAT INSUREANCE I AM GOING TO USE!!! JEAN VALEK
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Fishy
March 3, 2009
Fraud Attempt
We bought a Select Comfort on the one year 0% financing deal. Paid it off before the year was up using GEMoney's online payment site. Over a month later we receive a notice that our check bounced and they were charging us over 2, 000 in interest not to mention all the fees. Confused, we called our bank since the account we used was our home equity line with more than enough balance. The said they had no record of a charge being presented on our account and if there had been they would not have denied it. Called GE and they said "well, your check bounced, but if you send us an extra $300 we'll make it all go away." They verified that the account numbers we gave them were correct and insist the bank refused the payment, but they refuse to provide any documentation showing they presented the charge to the bank and it was denied. The bank has no record of any attempt. We sent GE a physical check for the principal amount on the exact same account that they claimed was rejected and guess what? The check cleared just fine. So now they are still harassing us for the interest and bounced check fee, but again promised to make it all go away for $300. I don't know what else to call this other than fraud. We are contacting our state's Attorney General and the BBB.
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elwalton187
February 23, 2009
Dishonest/ Worst Customer Service Ever Experienced
I just had a huge altercation with them on the phone. I was on hold with a so called "escalated specialist" Upon answer the phone she was very rude. I was very polite to her. after giving my account information to her, I began to explain what the situation was. As I was explaining to her the wrong doing on behalf of GE Money, she rudely continously began to interupt me. I asked her to allow me to finish before interupting me. Can you belive she then started to yell at me. I am so frustrated and upset now. I've had nothing but the worst customer service I've experienced in my life with GE Money!
What really can be done??
I guess we need to try and beat them at their own so called "GAME." Im at nearly a 30% rate with them. My goodness I might as well go to a loan shark. Shouldn't that kind of rate be Illegal?
Well what I did is just paid off the sum of what I owe, in hopes to get rid of this tromendous hedache.
Oh and let me mention, they have charged me over $200 in fees, not to mention a $35 fee from my bank cause they made an unauthorized withdrall from my acct. Wich after nearly two weeks now they have been unable to explain!
Some one please shine some light on this!
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thomas ohnewehr
February 18, 2009
FINANCE CHARGE
THE BANK MAKES MY PAYMENT AND BECAUSE OF THEM I WAS ONE DAY LATE AND YOU CHARGED ME 39.00. i DON'T THINK THAT IS FARE. ALSO WHY ALL OF THE SUDDEN IS THE FINANCE CHAGE $90.05. THERE WAS NOT SUPPOSE TO BE FINANCE CHANGE FOR A YEAR. THERE ARE ALSO CHARGES ON THE ACCOUNT THAT WE HAVE NO KNOWLEDGE AS TO WHERE THEY ARE COMING FROM AND HAVE ASKED FOR AN EXPLAINATION AND CREDIT. THIS NEEDS TO BE CORRECTED IMMEDIATELY. ACCOUNT NUMBER IS 6019 1800 7666 2531. PLEASE LOOK INTO THIS AND CORRECT AND FINANCE CHARGE AND GIVE ME THE CREDIT FOR THE CHARGES THAT ARE NOT MINE. PHONE NUMBER IS 714-349-3956. BECAUSE OF THESE CHARGES MY ACCOUNT IS OVER AND I AM BEING CHARGED FOR THAT.
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Upset customer
February 5, 2009
Collection Complaint
To Whom It May Concern:
This is regarding your collection practices. I received four called that day. The first call came in around 9:45 am. I talked with a “Tom”. I explained that I was out of work and I could pay $50.00 On Feb7th.
After that I received three more calls that day. The 4th call I was very upset and felt harassed, and wanted to get my number removed from your system. I was talking to a Nakia in N.C? (This office I can never get to). I explained my problem and she just rolled her eyes and blew air into the phone like I was wasting her time. I asked to talk to her supervisor named Vanessa? She understood why I was upset and said “I understand I am going to pull the call and give you a call back within 30 minutes.
Now it has been 5 working days and I have not received a call back. I have tried for hours to get in touch with your office in N.C or someone who knows Nakia or Vanessa and everybody’s response is
I don’t know.
Well I just got off the phone with a “Dan in OH” I explained the problem and after being on hold I was cold transferred straight into a Shelia Hunter’s voicemail. We will see if I get a call back from her or not.
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