GE Monogram

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1 stars
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Category: Home & Garden

Contact Information
California, United States

www.monogram.com

GE Monogram Reviews

ornaments March 27, 2009
Glass cooktop cracked
I purchased a GE monogram 36 in gas on glass cooktop. It has been installed for 5 monhs. I went to pick up a pan top from my counter. It was no more than a few inches from my counter when my hand gave out and it slipped out of my hand. It hit the very edge of the glass cooktop and it cracked and took a nick out of the glass. I feel these should not crack that easily. It costs over half the price to get it replaced. After having it just a few months I feel replacing it is stupid if it cracks that easily. GE will not cover any thing under warrenty or even send some one to look at it with out charging me the service call of $95.00. I would not reccomend this to anyone. The pan cover was not a heavy one I think it just cracked because it hit the very edge of the glass. Something that costs this much should not happen. Will upload a photo.
October 6, 2008
Terrible quality products
We purchased a ge chef dishwasher in 2004 and every year something went wrong with it and a service man came out and had to replace a part. it has been four years and ge has replaced every component of this product and now the replacement has broke!!! I got a lemon and the service men don't want to hear about and they see their records and they are replacing part after part. I have a service on all me ge products thankfully and every year it goes to the darn dishwasher. When these appliances go i am buying Bosch!!!
July 25, 2008
No repairs if not under warranty
My refrigerator is 3 years old. I phoned GE for service and they refused to send someone because the unit is not under warranty. They told me to go look in the yellow pages.
July 7, 2008
Quality of product and service
I have a 4 year old GE Monogram 42" built in side by side fridge. It has had numerous issues with maintaining cool temp in the fridge and freezer and the unit is serviced 2x a year for this issue (along w/ moisture problems, ice maker issues, etc.). This started w/ in the first 6months of ownership. I have had the gasket, compressor, air fan, air flow damper, and other parts I do not recall along with the ice maker and water hoses replaced. Today I had the unit serviced again- needed a new air flow damper (how many of those do you need?) because my fridge was a balmy 58 degrees. In the process of replacing the air flow damper some how my freezer lost its ability to maintain it's temp. I called GE service who were quite rude as usual and will need to have another service technician come out tomorrow. Another day sitting around waiting from 8:00-5:00. I asked to speak with a supervisor whom informed me that unless the same part (not same problem) broke 3x within the same calendar year, the product would not replaced and they do not make lemons. I was given Ray Craft's PO box in VA to send my complaints. After reading previous complaints about dealings w/ Mr. Price I am quite doubtful I will receive any satisfaction w/ Mr. Craft or GE in general. I would advise anyone researching a new fridge to buy anything but a GE Monogram because the product is inferior, customer service is quite curt, and service is incompetent.

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