GE Profile Dishwasher
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Category: Home & Garden
Contact Information United States
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GE Profile Dishwasher Reviews
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unhappy ge customer
April 6, 2009
Poor quality / Poor service
I have a GE dishwasher that stopped draining less than 14 months after purchase. The dishwasher has been run on average 3 times per week. We were told when we bought it that it had an advanced filtration system, but we still carefully rinse.
When the technician came, he diagnosed the problem a clogged filter, which they would charge on top of the service call a fee of $99 to clean it. I had to call customer relations for them to waive the service call fee.
The technician did something, so the dishwasher will not clean effectively. A second technician came and found the hose had been kinked by the first technician.
Still the dishwasher will not clean, so I called to schedule a third technician. This is where the service quality really dropped.
Calling for a third visit, I was told that I would have to wait 4 days for a service call. When I complained they set a call for Saturday between 8 and 5. I waited all day and no show.
Just before 5:00, I called and was told the technician could not find the house. I challenged and the story changed to I did not answer the phone when the technician called multiple times. I told them I have call logging on my phone and no call came in after I answered the 2:00 electronic confirmation call.
I told them to call him and have him come to make the repair. I was told that dispatch had just left. They told me best I could do was to call on Monday.
I called Monday, Customer Relations said they would ask a technician if he would come on Monday. Never heard back. So I now have a service call on Tuesday, not in the morning that I requested, but instead Tuesday afternoon.
This is how they treat a customer, whose every appliance is GE.
Worst lack of service ever!
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October 15, 2007
Rinse-aid dispenser leaking problem
GE Appliances - www.geappliances.com
Sub: GE Profile Dishwasher Recall Repair - Not a True Fix - GE Removes the Sound-Dampening Insulation
In August 2007 I had my GE Profile dishwasher serviced for the recall concerning the leaky rinse-aid dispenser and its associated fire hazard. GE's solution was to replace the wiring harness (on which the rinse-aid had leaked) and remove the sound-dampening insulation (which was soiled with rinse-aid). The thick layer of insulation that previously had insulated the entire door was replaced with a piece of tissue approximately 1 foot x 8 inches which was pasted to the inside of the door panel. GE calls this "insulation," but it in no way provides any sound dampening whatsoever. My formerly quiet dishwasher is now very loud as there is absolutely nothing there to deaden the sound.
When I called GE, I spoke to a number of individuals and their supervisors who told me this is the fix, and it is final - they will not replace the insulation that they removed from the door. Of course I understand why GE doesn't want to put any insulation in there, because their "fix" does not fix the true problem - the rinse-aid dispenser still leaks to the inside of the door, and if you put the insulation back in, it would probably add to the fire hazard.
The final offer of consolation from GE was a 50% discount on the purchase of a comparable new dishwasher, with shipping charges waived. Ridiculous! They ruin my dishwasher, and now they want me to pay for a new one? When I bought a GE dishwasher, I paid for the "quiet" performance. My dishwasher is no longer the quality appliance I had before. I could have achieved the same noisy effect with a cheap dishwasher from the discount store.
All I want is for GE to repair the rinse-aid dispenser so it does not leak, and I would like GE to replace the sound-dampening insulation they removed from the door in order to return the dishwasher to its previously "quiet" state.
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