We've had snow in the freezer since the first day this unit was delivered. I've had the gaskets replaced a few times already (because of an extended warranty that I purchased). The gaskets are ALL bad. If you stand near the refrigerator, you can actually feel the cold air leaking out. Both the freezer and the refrigerator gaskets are bad.

GE offers no other option, other than to keep changing the defective gaskets with more defective gaskets.

My less than 1 year old GE Profile Refrigerator has quit working last Friday, today is Monday and I am still trying to get someone out here to fix it. The earliest I could schedule appt. is for Tuesday afternoon. I spoke with Customer Relation's today and she said that when the tech does come out, he has to diagnose the problem then order the part, so until whatever part has to come in, I will still be without a refrigerator... I would not buy ANY product that is a GE product, if my life depends on it. BUYER BEWARE!!!

for the last 7 months i have been having problems with my GE Profile Refrigerator M#PFIC1NFWABV S# ZM301321. It started with the freezer door gasket then it went to snow building up in the freezer compartment, then to freezing of the door hindges due to snow build up, then to a noisy compressor and finally to a bad ice maker. I am frustrated that service techs are sent to my house and none of them show any motivation or courtesy to try and further resolve these issues. I have had ge come out at least three times and Afgo which is a company ge uses come out twice. I am not happy at all with this type of refrigerator and with the service GE has been offering me I would appreciate it if I can have a different refrigerator sent out. this refrigerator is only 7 months old and has been a nightmare. I have called customer relations and all I get from them is there is nothing we can do. That is not an answer that a prestigious and well known company should offer a consumer. I would appreciate if someone who truly appreciates and values the integrity that the company stands for, corrects this issue and satisfies a very unhappy consumer.

With Sincere Appreciation
Luigi Campanella

I purchased a GE profile refrigerator. After less than three months of use, the compressor failed (last Tuesday). I told them the problem. They arrived without the part and said it had to be special ordered. Service refuses to schedule appointments within the time frame of work. They claim that they can only contact people via e-mail. Moreover, they promise to return calls and never do. Is there something to be done regarding the quality and service issues?