Bought a "manufacturer refurbished" Logitech MX-3200 Wireless Keyboard and Mouse from them off eBay that was to be packaged in a plain box (as would be expected for a refurbed unit). The item received was NOT a mfg refurb but instead a store return which had a damaged box, various removed labels, no software or installation literature, no batteries, and the unit's serial number had been intentionally defaced by the seller to prevent registration or warranty claims. The keyboard was electronically locked up from a previous owner and I had to spend 45 minutes with the manufacturer's website "knowledge base" to figure out how to unlock the keyboard to make it work. Then the joke is that the company's 30 day return policy on ebay is supplemented by the REAL terms and conditions on the packing list that require the buyer to notify them within 48 hours, request an RMA, then pay for the return shipping, and "the decision to accept any return is purely at the discretion of GearXS management" as stated on the packing list. They will only give a store credit or replacement "either of the same product or a different product". Are they kidding? No! - They have the right to substitute "fine wine for vinegar". If you buy here make sure you use a credit card so you can dispute the charge if GearXS misrepresents the product.

I bought a Logitech mini mouse from this company on eBay. It quit working after a week. I had to send them two emails to ask for return instructions. They are slow to reply to a problem. Then, to get an RMA number, you have to follow 20 rules on their request page and fill out a lengthy form with information they already have. Then it takes two days to get a number. They don't refund return shipping and you have to pay shipping again on the replacement. The item price was fair but the shipping was more than the item price. If you buy from this company, you had better hope that you don't have a problem with your purchase.