Gecco Marketing

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Category: Services

Contact Information
Florida, United States

Gecco Marketing Reviews

christine arnold May 5, 2011

mis selling promotional offer

we received a call from one of their operatives about four weeks ago stating we has one a vacation to florida as a result of entering a compertion at the NEC birmingham boat and caravan show in feb of 2011. we were then told of the deal which was four nights in orlando and three nights in daytona beach. the deal also included a two day ticket pass to a theme park of our choice. we understood that airline tickets and transfers were our responsibilty. it sounded too good to be true. the only thing we hd to do was attend a presentation at their timeshare accommodation. so we paid on our credit card the agreed fee which was quoted as 390 dollars. we were then transfered to another operative who stated the price was 490 dollars. we pointed out that we had just been quoted 390 and the operative said that we were lucky as that had been stated they would honour this price. so we went ahead. however when the detailed information arrived in the pist some 10 days later we found that we had been charcged 490 dollars and not the agreed 390 and also that we would also be responsible for daily room tax on the accommodation. when we eventually got our credit card statement it showed as 648.94 dollars converted at an exchange rate of 1.58 meant we had been charged 410.45 uk pounds. i e mailed but got no response and phoned but got no respone, so phoned again eventually an operative rang me. as i was explaining what had happened she interuppted me stating they would listen to the tapes re the original cost quoted, but that i should be honest. i took exception to this and told her most strongly that i did not lie and that there were other thoings i needed to dicuss and that i had contaxted them three times before they had eventually contacted me. she just stated that the deal was none refundable and that she was not going to be shouted at and hung up. we are left now with a deal we feel has been mis sold and mis represented both in price quoted and price eventually charged and the extras of the daily room charge. we are at a loss what to do about this and are seeking advice from citizens advice. can anyone advice please

Lisacmc July 7, 2010

Was not informed about major credit card

Purchased a vacation package but was not informed that we needed a major credit card to check in. We drove 12 hours to our destination to find out that we could not check in and had nowhere to stay. Called Gecco Marketing, who we purchased the package from, and was told that they could not do anything. they were absolutely rude when we called. The lady said to us that we were told at least four times that we needed a major credit card but we told her that we would not have been in this situation if we had been told. Then she said if we could go and get one then we could check in. I am sorry but if the sales lady had asked or told us that we needed a major credit card for this we would have never purchased it and been stuck 12 hours away from home with nowhere to stay, especial with an eight year old child. We went back to talk with the people at the resort and they told us we needed to talk with the people that we purchased the package from. We tried to call Gecco Marketing back but no one answered, left messages for them to please call us back but never heard from them. The lady at the resort said that this happens all the time!