My laptop wireless connection stopped working so I took the laptop (still under extended warranty) to the Geek Squad desk at the Broadway Bestbuy store in Tucson. The Geek Squad "agent" indicated that the wireless card was bad and that the laptop would have to be sent out for repair. He said it typically takes less than two weeks for repair. After my computer was logged in, I browsed around the store a little, finding a carrying case I was interested in. Not knowing whether the case would fit my laptop, I went back to the Geek Squad desk and asked for my laptop from the same "agent". He brought the laptop out, and another agent asked me if I had signed "the waiver". I said I had not been asked to sign a waiver, and the first kid said "sure you were, here's a copy of the waiver I asked you to sign". It was a copy of an unsigned form that indicated I the customer refuses the "data backup service". Basically, the Geek squad will copy your hard drive onto disks for a fee, to prevent the loss of data during repair. Well, at best it was an oversight that the kid thought he asked me to sign the form, at worst he was covering his back side with a mistruth. The following day, I received an automated phone call from the Geek Squad and also an email which indicated that the Geek Squad had changed it's shipping and processing proceedures, potentially extending the time it would take to get my computer back. I called the Geek Squad, and the female "agent" who answered my call had no idea what I was talking about, first blaming the messages on a computer glitch, then on Best Buy. She said it takes up to FOUR weeks for repairs. She asked me to wait a second while she followed up, and I heard her ask an another agent what the status of my computer was. In the background I heard another agent say my laptop hadn't been shipped yet. She came back on the phone and told me that the laptop had been shipped and everything was on schedule. I asked her whether it was the two week or the four week schedule, and why I heard her associate say that it hadn't been shipped. She stamered that what I heard was in reference to another customers computer and that my computer would be repaired within four weeks. The antics of the "agents" I encountered at the Broadway Bestbuy in Tucson don't inspire confidence that I'll see my laptop anytime soon. It seems to me they could be a lot more upfront about repair proceedure and time frame. If it takes a long time for repairs, just say so. Based on my experience with the Broadway Best Buy Geek Squad in Tucson, I probably won't buy any more Best Buy extended warrantys and probably won't be asking Geek Squad for any more computer repair assistance.