Like lots of people I don't think about needing a computer repair service until something goes wrong. When something eventually went wrong, it happened to be a virus (or malware?) Basically computer VD. My laptop was infected and I kept receiving pop ups that promised to enhance my manliness and win the hearts of every woman with a pulse. With self-convincing male bravado I decided that I did not need these types of offers and started looking for a Computer Repair Doctor that had the right antidote to cure my highly embarrassed machine. I took it to Geek Squad and from the moment I dropped it off I had somewhat of a bad feeling. The 17 year old kid that took it looked like he was more concerned with brushing away the hair from his face than to actually writing down my PCs symptoms. He then said, "it would be like a week before you can pick it up." To which I replied, "Aight dude", trying to speak his prepubescent lingo for maximum detail retention. When a week passes I head into the Geek Squad to pick up my machine when I find out it hasn't even been started on. After speaking with two managers, I decided it was in my ailing machine (and my interest) to not waste anymore of my time with this place and take my computer home. I called around to some local shops and everyone wanted an arm and a leg to repair it, including charging diagnosis fees (which from my research are included most of time.) I ended up Googling and found an online repair company called Secure Remote Support. I called, asked about rates of charge and how long it would take. I was sold a Virus, Spyware, and Malware Removal Package for $79 and $25 for an Optimization Service (some promo they were offering.) He then connected to my computer through the internet and within 45 minutes my computer was cleaned out and sped up. I didn't have to unplug anything, take it anywhere and I was able to watch my DVR's episodes of American Idol while it all took place. How convenient is that? I would have to say to anyone who is thinking about taking their computer to Geek Squad for any reason should visit secureremotesupport [DOT] com first before you waste your time elsewhere.

my computer was crashed, it was bought at bestbuys and set up by geek squad, i paid them $149 to fix it, took 4 day, i had windows xp with printer and life cam, now i have windows7 no printer or cam. i feel i got ripped off,

Dont buy anything from geek squad . Every time something breaks the geek squad store tech can never fix it and everything must be shipped out for repair which takes two weeks or more to come back. They even tried to charge me $100.00 for data back up. What a joke. All they do is copy and paste your data onto a disk or flash drive. My advice is to Google search any problem you have instead of taking it to geek squad.

GEEK SQUAD is a very bad company to deal with, I took out insurance for my iphone, it went missing from the doorstep even before I received, this was over 2 months ago, called GEEK SQUAD for help; was put through several lengthy phone conversation, then lengthy police report followed, as they required one, week or so later called again, still 2 more long phone interviews, 2 months later, , , Nothing, was put through more stress than the actual phones worth.. just called and cancelled the policy. The customer service representatives are really abrupt and sometimes really rude, this is with the claims, but all sweet when setting up the policy to take your money for their commission; suppose they are trained in that way, to be rude when its payout time. Advice to all: KEEP AWAY!!!

The Geeks at Geek Squad have been trained well. They get you to buy additional unnessaary services through fear. They take complete advantage of regular people who don't know a great deal about computers. I took my laptop into a GS location after I had discovered it had been infected with the so called 2011 internet virus. I asked them if they could please remove the virus from my computer. They said they couldn't do that service alone, that they needed to do a complete "diagnostic" on the hard drive. "Why?" was unclear, but if I didn't do it, they couldn't remove the virus. So I reluctantly agreed to the almost $300 service and left my laptop. They then called me and told me -"Wow, looks like your hard drive is toast. We don't want to do anything else to it. We "strongly suggest" (nice CYA language I'm sure was suggested from legal) to get a new hard drive and bring in your OS, and by the way, looks like you don't want us to back up your data-(I had signed something that said not to) are you sure about that? Here's what can happen..." So I then reluctantly agreed to back up the data-another $99! I bought a hard drive, $79 brought in the OS $30 (I had to order it from the manufacturer. It had to be backordered and many, many problems with SONY getting those discs) and said - please get this done...everyday I'm out my laptop, I can't do business!! It had already been 3 WEEKS..They said it would be ready the afternoon of the following day. When I called in..they were still in process of doing the work but that it would be ready that evening. Well, waited till the next day and just went in...it still wasn't ready. Why? "We couldn't transfer the data. Your data is lost forever because your hard drive is so bad. (i'm thinking why didn't you guys call me) You can take it to another location where they have 'special equipment' (another person who complained about the same problem on this site, said something about how they said a "white room with white coats" and that's exactly what they made it sound like) and they can do it for you for about $1, 500!!! How badly do you need your data?" I thanked them kindly and said no to the off site $1, 500 suggestion. Took my computer which was essentially a new hard drive with nothing on it but a Windows 7 OS. So they essentially charged me $300 to install a hard drive, and do a download. So I still needed my docs so I took it to an IT friend. He looked at it for about 1/2 hour and said my hard drive was fine, and we can take the virus - and other spyware - off for you. Your hard drive will be fine. And so far-it has. So I have my old hard drive and all my docs, but still stuck with $300 charge from GS. I wanted my money back. They gave me the money back for the data transfer $99 that they could not do but would not return my $300. Said that their counter Geeks would NEVER have said that I needed to buy a new hard drive-that was MY decision. The diagnostic test was necessary. When they do the diagnostic they look for every little thing that MIGHT happen to your hard drive and "consult" you about it. That my hard drive failure was "imminent"-another nice word no doubt suggested by the legal dept.. Well, isn't that so with just about any computer? It's going to go bad at some point...? This "diagnostic test" that they get you to sign up for is a tool for them to try to make money. To find out any little thing that MAY go wrong and get you to purchase unnecessary services and equipment. And if you don't take their scare tactic suggestions? Well, dont blame us if it blows up! Nice job trainers and lawyers. If someone would have said, "you know, your old drive isn't that bad...you can still use it." I would have done just that! Ask me to sign a hold harmless or something-Best Buy Geek Squad guys! I just needed the thing back to get back to business! My IT guy was able to take off the viruses and not screw it up. But they would not make a suggestion like that because, they are so afraid that someone is going to sue them for losing all the data, or messing up your computer in some way, which is ironic because that is exactly what they did. I remember picking it up and distinctly asking them if there was any way to retrieve any of the data. They said NO, that the drive was so bad it wasn't possible. This was in fact, a lie. They make you sign a number of different things when you bring it in and by then you are so confused and desperate, you'll say yes to just about anything...Let the buyer beware...And again, nice job training and legal departments! Hope you are saving money because with the number of people who've had bad experiences who will no doubt tell everyone they know to NOT TAKE YOUR COMPUTER TO GEEK SQUAD TO FIX ANY COMPUTER PROBLEMS-you can't be gaining any happy, new customers.