Last week my computer stopped working as it should so I took it to Best Buy. The Geek Squad representative that i delivered it to told me they would notify me when the diagnosed the problem. Almost a week passed when I called to "check up" on their progress when I was told they hadn't found the source of the issue yet. A bit frustrated I asked what they'd been doing with my computer this whole time. He replied it was waiting on a shelf for the next available technician. Upon hearing this I decided to do some research on their service. Much to my dismay I found endless amounts of complaints. And tons of recommendations as alternatives such as secure remote support. I picked up my computer after another week. So total it took them two weeks to accomplish what seems could have been handled within a few hours.

Based on my experience with both the Geek Squad 800 number staff and the in-store staff in Westminster, CO -- I highly caution anyone against buying a Mac PC from Best Buy. The Geek Squad manager stated that only two of his 12 people know enough to service on-site. Most recently, they didn't even have the screw driver needed to remove the battery from my MacBook Pro -- had to instead send it to a "hub" with a 15-day turnaround.

2 weeks ago i took my desktop to geek squad to be fixed. bad video card, they said that they would fix and call me with in 24-48 hours from that day to let me know it was fix. four days later we called, "O" Yes it is ready for your pick up. okay no big deal by the way i'm going to drop off my laptop to be fix too when i pick up my desktop. after dropoff/pick of of the two computers i get my desktop home plug it in and the video card is working great, lovely picture! BUT no, absolutely no icons, startup buttons, or even a curser! nothing!! So i called them and they said that we could bring it back up and they would be more than happy to look at it agian and diagnose any other problems it may have!!! mind you this computer worked like a top before the video card went out but know it suddenly has more issues no thank you not at this time. meanwhile, another 4 days go by and still no word on my laptop that they informed me the day i dropped it all that i could wait on it because it would be done in 1 1/2 hours. I call them on day 5, yep you guessed it, it was ready. i took this one up because it had alot of stuff on it making it slow, extremely slow and to install MY norton 360 (that i already purchased two months earlier for all my computers) and to optimize the performance. i got it home started it up and after waiting 5 minutes to just get to the start page i grabbed my timer. 6 minutes and 39 sec. later OMG!!! my internet page was going!! but wait my norton was not on so i shut it down and slicked on the norton icon and guess what my cumputer froze up!! lovely!!! after restarting the computer and 14 minutes later i click on the norton agian and it won't open! won't run! i give up! being that it is 10:30 at night i called the next day. and of course bring it back up and we will fix what ever is wrong(just don't forget your wallet). What about doing what you where supost to do in the first place that i already paid for!! so in two weeks, two computers, $200.00 plus dollars and still no working computers! geek squad is no better that than my 5 year old at fixing computers!!

They repaired my laptop under warranty, but didnt return my power cord. What was bad is how they handled it. They say they couldn't replace the cord right away, which was not true - they could have given me a universal one on the spot. They said they would do an escalation to get it from the warehouse, but after 5 days I heard nothing back so I called. The guy said, Oh I'll just give you one tonight if you come in - not very apologetic. Then I told the manager when I came in that customer service was bad and that I was going to write a bad review online. he said, oh well if you are going to threaten me then I wont give you the universal cord now, I'll just make you wait till it comes back from the warehouse. I said I didn't threaten him, I was just telling him I was going to write a bad review. Then he told me again that if I threaten him he wouldn't give me the cord. I said just give me the cord and I'll leave. he gave it to me. Wow, Best buy had bad service. I had big problems with the appliance department as well.

Geek squad took my alienware laptop in to do a diagnostic on it they then called said they could not even work on my computer and said it was a motherboard problem i took it elsewhere and it was not a motherboard problem at all it was a corrupted harddrive. My problem with geek squad is why did you charge me 79.00 if you by law cant fix my computer or even diagnose it correctly wouldnt the time to tell me you could not even fix it be before the diagnostic. i find this a very sloppy run business and will encourage anyone who ask me to not go to your company why would any body come to your company if you can not let them know ahead of time that they are just giving you 79.00 for nothing you misdiagnose and still cant by law work on it tell the consumer first this is so shady.