We have a service contract with Geek Squad that they WILL NOT HONOR. They have led around a tree for 30 days. Calls to them reveal no records of all previous calls unless the Attorney Genl's office is referenced. Then, they miraculously "see" the history on their screens and vow to fix or junk the TV, but NEVER follow through. Meanwhile, not at all to their surprise, our service contract is dwindling away, and they refuse to follow up with an email, which would put these discussions in writing. We will BOYCOTT BEST BUY for all future electronic/appliance services.

My computer just wouldn't turn on. it shut off one day, and never turned back on. so i took it back into best buy where i'd purchased the computer. they sent me over to 'geek squad'. first off, the kid thats helped me was maybe 22? wouldn't know what customer service was if it hit him in the face, and looked like he hadn't bathed in days. well it was $140 to see what was wrong with it.. an extra $35 for another test.. two and a half weeks later.. they have no idea whats wrong with it. they need to run more tests. they call me every few days, letting me know they're working on it, they're just running tests. well finally, weeks after i dropped it off, they tell me my computer is completely shot. they say i can replace a bunch of parts (they spew off a list of a bunch of words i don't understand) but that it wouldn't be worth my time or money. oh but btw, i owe them $387 for the diagnosis and tests! well i'm fuming angry, i had just purchased the computer a few months ago! so i researched for a second opinion. i came across www.secureremotesupport.com. i called, and the technician informed me they specialized in remote repair and my problem can't be fixed remotely. he told me it could be a number of things, but if it were him, he'd look at the power first. he gave me a few numbers of places i could call, called one and asked if they could check the power. turns out my dc jack was toast, so my battery was just dead! he fixed it in 3 days, charged me $103, and sent me on my way.

Geek squad totally ripped me off, and still didn't even fix my computer! don't use.

I was HIGHLY disappointed in my service last month at Geek Squad. I spent almost 100 bucks for nothing. I brought my business laptop into Geek Squad because it intermittently wouldn't turn on at times, and I have to try turning it on sometimes 10-12 times before it finally boots. I thoroughly explained the situation to them.

After waiting a week, got a call from the squad. Called back 14 times in two days, waiting 10 minutes + each time, but never got anyone on the phone. I finally drove over, stood in line for 1/2 hour, only to find out they the extent of their find was: They had done a scan and found some cookies & data miners on my computer. Big whoop, I do that every week with adware.

Then I asked, "so why does the computer intermittently not start?" Get ready for this...

THEY HAD NO CLUE. THEY HADN'T EVEN REPRODUCED THE PROBLEM. The guy had to go read the file to find out what I was talking about. 100 bucks, and I left with a computer that still has this same problem THAT I REPRODUCE EVERY DAY. In my opinion, this is the poorest service I've EVER experienced. I literally paid 100 bucks for a problem that the "geeks" couldn't even reproduce, which I reproduce every day. 100 bucks gone, only to be back at the same place I was before, with no answers or hints as to what's wrong. Wasted time and money.

The rep was less than empathetic; no offer of recompense was given, just "see you later, next please." I have a very poor image of Geek Squad at this point. When I have a great customer experience, I make it a point to tell everybody. The same goes for lousy customer experience. I feel it my duty to warn all friends, family and colleagues of my bad experience at Geek Squad and no attempt on their part to make amends.

When my girlfriend decided to break up with me I didn’t expect for my PC to take the brunt of that relationships demise. I found it partially embedded in the front yard along with my clothes, “my now in more pieces” record collection, “special” pictures of us, my 2 month old laptop, and MY DOG! I loaded up my belongings and found new accommodations. When I finally settled in after a few weeks I decided to fire up the computer and see what damage had been caused. It unfortunately would not load into Windows. It started and got to the welcome screen but would then freeze and got stuck and then restart after awhile. I took it Geek Squad and had them diagnose the problem. In a few days I got a call stating that I needed a new hard drive, to have the Windows operating system reinstalled (+all my programs) and if I wanted any of my old photos, files and music, I would need also to purchase a data recovery service. He then told me what it would cost $650 total to be solvent again. Being a little skeptical at this point, especially because I had just bought the computer for $850 less than two months ago I did a little research on Geek Squad .After finding numerous reviews, with pretty much the same ending, I concluded that it was too expensive to have inexperienced, and overpriced high school students fix my ‘new’ computer. I picked up my machine and went in search of an alternative.
My new roommate then told me about a company called Secure Remote Support. They had been used to help out in his office when a bunch of computers had got virus’ and infections. I looked them up on his computer and called them. I told them the problems and they said before committing to purchase their overpriced services to take advantage of their free diagnosis. I decided that sounded logical so I proceeded with the diagnosis. In 25 minutes I was told that the hard drive didn’t need replacing; the computer just needed to be cleaned and configured properly. And the Windows Operating System would not need to be reinstalled! He did recommend allowing them to perform a Spyware/Malware Sweep as well as an optimization service to speed it up to its full potential. I agreed to have them do it and within 45 minutes it was back in my hands and I was back on the internet. For the entire service it only cost me $104.99 and I even got a “No Fix No Pay” guarantee with it. It’s definitely getting far more for far less than the Geek Squad.

My husband called the Geek Squad to come out and look at my computer because it was running a little slower than usual and was about time for a clean up.

When we called them we set up an appointment for the 1pm the next day.

At nearly 1:30 we called to find out what the holdup was, and they apologized saying our Geek was on the way.

At 2:15 (or there about) we finally get a knock on the door by the Geek who was names James.

He came in, and got to work.

I was shocked when he answered his cell phone FOUR times throughout the appointment.

That wasnt the only thing that upset me, however.

It took him almost FIVE hours to fix my computer.

I understand if I had some raging virus or something of that sort, but I didnt!

Anyways, he was polite and friendly aside from the phone answering and he did his job decently.

However, upon telling my friend about my experience she told me about a company her husband uses -- Secure Remote Support.

When my son had a problem with his computer we called these guys and they were genuinely professional and were afforable.

From here on out I know where my future business is going - and where my problems will be solved fast.