In November 2007, I purchased a front loading LG washer and dryer. Because of the electronics, I also purchased an extended warranty from Best Buy. About six months after purchasing, the dryer stopped drying. I called the Geek Squad, waited a week for them to come out, and then waiting another week for the parts to be delivered. In January 2010 I started getting an error message on the washer. The manual said, "Unplug the machine immediately and call for service." I did. I waited another week for the service appointment. I was told, "I found a loose wire. It's fixed." Three weeks later, the same error message. Again, I waited a week for the appointment. And of course, the error message wouldn't come on when the repairman was there. "Nothing wrong."

Around March 1, my washer stopped completely. The same error message. I suspect the error was a common one and they knew what needed to be done, but... Again, the Geek Squad couldn't come out for a week. I told the Geek Squad service coordinator that this was an on-going problem and couldn't they please just bring the parts when they came. But, no, of course not. The guy shows up without parts. "I'll have to order the parts." and "I'll call you." No call. Finally, almost a week later I get a phone call saying that a service person would be at my house between 8 a.m. and 8 a.m. "Great, " I thought, "I won't have to miss much work." A little after 8, I get a call from a person who told me the appointment was from 10 to noon and he couldn't help it. So, I plan to be at home. At 12:30 I call the Geek Squad and find out that my appointment had been canceled because the parts hadn't come in. Hmmm, I wonder why I got those confirmation calls when no one had bothered checking to see if the parts were in.

I asked for a supervisor. "I've now missed a full day at work and I haven't had a working washer for two weeks." They were sorry, but they couldn't schedule another appointment for another 10 days if I wanted Saturday service or 8 days if I wanted to take more time off work. I demanded that someone come this Saturday. in 4 days. "I'm sorry, but the repairmen only work every other Saturday."

As I see it, the Geek Squad owes me. I've taken a total of two days off work waiting for them and will likely take another half day. The words "I'm sorry for the inconvenience" seem hollow, don't they? I'd rather hear, "We blew it. What can we do to make this OK for you?" A gift certificate? Another year of free warranty?

I took my computer in to the Geek Squad to have some data retrieved for a project I was doing for work.
I had an all together terrible experience.
First, the employees cared more about selling me different products/servies than the one that i'd initally come in for.
Second, once I made it clear that I was there for one thinig and one thing only it took forever to find an employee who actually knew what they were doing.
And last, on top of all the bad service they charged me an arm and a leg.
Are you kidding me?!

I trusted this company to be better than what they were.
They're backed by a big corporation so I guess that makes them think they dont actally have to please their customers.
I was unimpressed and unhappy with my Geek Squad experience.

After I got home I was looking up reviews (which I apparently should have done in the first place) and this company called Secure Remote Support came up.
I tried them out a month or so later and they provided me with service that was truly quality.
Their technicians were educated and efficient. Not to mention a whole lot affordable.

Do your research before taking your computer to just anyone!

I took my laptop in because I was getting a warning that said backup because hard drive 4 was going out. So I first went into the bios to see if I could get it to boot from another drive that I had partitioned. Then I decided that I should just take it to Geek squad since I did not have the time to dedicate to trying to recover the information. I have a backup drive, but I took it anyway because I had not backed it up for two days and needed the other information. I was told that they could recover the data because he had tested the hard drive and it was still working. I paid 200.00 including the price of another external hard drive because I did not want them messing with my original external drive. Well now they are telling me that the information cannot be recovered and that they will have to send it out and that it is very expensive. I told them that they needed to refund my money because they did not do what they said they were going to do. I will be complainint to the BBB because, if they can keep peoples money they can aways said that they can fix something not fix it and then keep your money. What a way to make money.

I brought my laptap in for repair because it wouldn't connect with the WiFi network at work. I described the problem in detail. At their suggestion, I authorized a software scan, for which they charged me $70, to check for viruses. On their service order they wrote: "Client opted for DIAG to find the cause of the problem client is aware of $130 for repair if software related." After the scan, they said they found one virus, so I authorized the $130 to fix the problem, for a total of $200 paid. But when I brought the computer back to work, it STILL didn't work. Not one thing had changed. So I asked for a return of my $130. They refused and told me to call "corporate" Best Buy. I did, which took forever (three different agents, after long waits for each). Got cut off and had to start all over again. Finally got through and got the runaround. I told them I shouldn't have to pay the $130 because they didn't fix my computer. I could have bought a functioning used laptap for the $200 I paid to them for absolutely nothing! I said I was happy to eat the original $70, but thought paying another $130 for work which did NOT fix the problem was unfair. We got cut off, so I called yet again. This time I was told that only the store manager could authorize a refund. Yet the Geek Squad guy in the store had told me I had to call corporate! What a runaround!!! Total incompetence and fraud.

They forgot to return my power cord. They were unhelpful, etc., about getting me a replacement quickly. I'm leaving out some details, but later, after I called to see when I would get the cord after hearing nothing, I was finally told they would give me a universal one if I cam in. When I came in and told the manager I was going to write a bad review online, he said twice : If you are going to threaten me then I'm not giving you a cord now, you'll have to wait till it gets back from the warehouse. Wow, very, very nasty, rude, and unapologetic. I had even worse problems recently with the Best Buy appliance department.