I have purchased a laptop with an extended warranty. The computer required service and was sent in through the Lafayette Best Buy Geek Squad with a projected return date of 9/15/08. I have checked in regularly by phone and in person and told by representatives that you are sorry, but it has not returned yet. I called today and spoke with Connie and was told she would find out and respond within 48-72 hours. Your service and response has been completely unacceptable. Although Connie seemed to offer the effort to find out what I could expect, more so than all of the other representatives, I should not have had to call and stop in multiple times, nor should it take over three weeks to repair some keys. I guess Best Buy is not the best option for my shopping needs.

I sent my HP laptop to Best Buys GeekSquad to have my cooling fan repaired which was under warranty. When I got it back, there were scuffs on the corners. They also informed me that my WIFI drivers do not install, however the day i brought my laptop in, I had been using the WIFI everyday for close to a year. All they did was replace the cooling fan, now I cannot use WIFI. They would not do anything but offer me a $130.00 charge that would "fix the problem" Why would they even run a systems check or touch my OS when all they had to do is fix a hardware problem.

They would not take responsibility for their mistakes and probably messed something up on purpose just to make more money.

18/10/2009 I cracked the screen on my SonyE' C510, took it to the carphone warehouse were i bought it from. I had full geeksquad insurance so they took it in for repair. 7days later i was told they couldnt repair the phone and i was to be given a replacement. The sony C510 was'nt in stock so they offered me 2 different Equivelant models, a Samsung and sony'E w395. I chose the sony because i had bought car chargers and other accessories which would fit the phone.
When i opened the phone and put my sim card and mc2 card in it, the phone would not reconise any of my own pictures or music, stating my files were to big. All my contacts from sim card had been mixed around no longer in alphabetical order. The phone itself was not THE EQUIVELANT! This phone only had a 2mp camera 'instead of 3.5', wiv no flash. No 3G, it took a long time when any buttons are pressed to get into the menus. I complained to the geek squad in writing to which they replied'' because i had signed on the day of accecping this phone there was nothing i could do'!
NEVER SIGN TO GEEKSQUAD PHONE INSURANCE!!!

I took my computer into Geek Squad hoping they could fix my network & connection issues. Well, they wouldn't even listen to me. I had to write down in detail my problem, and the 'geek' would read it when he was assigned. I couldn't believe it. I'm paying you $80 right off the bat just to look at it and I can't even talk to you?! Well I did it anyways. And 2 weeks later, after they only actually called me proactively twice, I found out they couldn't have my set up unless I upgrade my operating system - another $179. Uh no. I ended up going to this secureremotesupport.com place and they just had to make my system compatible and the set up works great. Geek squad is a joke, their technicians are incompetent and their prices are outrageous for the services.

I brought my 4 year old Apple to Best Buy Geek Squad due to sporadic shut downs. After reading information on the internet about similar problems, I informed the Geek Squad that I suspected a bad power supply. They informed me that they charged a $70 diagnostics fee. They also informed me that there would be a $100 charge to add 2 gigs of RAM about which I inquired. After three days, I got a call stating that the problem was in the Operating System and that a $130 services was needed to fix the problem. The 2 gigs of RAM were now going to cost $170, not the $100 originally quoted. Service to fix the problem was OK's, but addition of the RAM was not. I had just updated the OS several months before, and never had a problem, but they are the experts, right? Several more days passed, calls were exchanged, and I was able to pick up the computer. After bringing it home, it shut off just as before. They said it was still under warranty for the services performed, and to return it. After several more days, I received a phone call stating that the problem was the power supply after all, a suspicion I reported when I brought there in the first place. I was informed by the Technician that the power supply was a "proprietary" item, to which they did not have access. "If you can bring us the part, we can put it in." Promises of obtaining the part number and returning phone calls were not kept. I was informed by the Technician that my service charge (prepaid prior to work performed) would be refunded. I informed them that I would pick up my computer and wanted a full refund, including the diagnostics charge because they withheld information about not being able to fix a suspected problem in the first place. The supervisor stated that it is not their policy to refund and that all services were OK'd by me. They offered to find and install the part, which previously was unavailable. By this time, Geek Squad had proven themselves to be non-trustworthy and inept, so further service was declined. The Geek Squad wasted 2 weeks of my time, performed unnecessary work, delayed repair of my computer, and they refused to refund any of my $212. I filed a complaint with their central public relations division, but they reported they could do nothing about securing a refund. They seemed genuinely disinterested that their employees provided misinformation, low-balled estimates, performed unnecessary services, failed to follow through on promises, and showed a pattern of general deception. Resolution will continue to be pursued.