Had an appointment to have the Geek Squad come out and fix our computer system.
They never showed up. When questioned they said they'd made phone calls but those calls were NEVER truly made.
Then when called again they kept me on hold for 25 mins!!! 25 lousy, rotten minutes just to hear them spout off some garbage about how they cant fix Windows 98(even tho they never said that initially and knew what our system ran on).
What a crock! People who dont keep their appointments and then keep you on hold forever and THEN say oh cant help anyway.

NEVER AGAIN!

Totally lacking in professionalism, coordination, customer service or business sense of any type. Simply high school drop outs in white shirts with a skinny black tie. No training. No ability. A waste of time and money to even enter their store.

Beware of:
General Manager, Edwin Smith.
His name is given out by underlings often, because he simply doesn't return calls, so it doesn't matter.

Beware of:
Operations Manager, Todd Harmon
He was trained by Edwin at how to blame other departments.

Beware of:
Night manager, Zach Ferrell
He was trained by Edwin at customer avoidance skills.

My friend's computer crashed while I was running the Defrag so I called the Geek Squad number to see if they could help me get Windows running. The woman on the phone told me that, "It seemed more like a virus than harddrive issues" and that I should bring it into the store. Once I got to the store, I explained to the counter Geek that the phone Geek thought that the problem was a virus. He looked at the computer and said that, "The computer was too old to guarantee that they could fix it and it would cost around 300.00". I asked him how much it would cost to just copy the information from the hard drive. He said that it would be 99.00 for that service. I objected to the price and was told that it was a very labor intensive task where the tech had to open the hard drive and manually remove the data, the service wasn't gauranteed, but worked quite well and...had to be paid for in advance. Well, long story short...that is not what happened. When I returned to the store to retrive the copied data, I was told by a different Geek that the data could not be retrieved and that the hard drive was bad. I asked, why couldn't you retrieve the data if you opened the hard drive? She said, "No, we don't do that here. That has to be done at Geek central in a special white room with special clothing on, and it costs around 300.00." I asked to speak to the Geek manager, who told me that the first counter Geek could have never told me anthing that was untrue because he had been there for 5 years. I next asked to speak with the store manager. Well, the Geek manager went to get the store manager and the two of them talked it out before the store manager ever spoke to me. My answer from him was, "You signed the agreement for work to be done, and someone did some work, so sorry if you thought you were getting something else, our tech has to get paid". I asked for the customer service number and by the time I spoke withe someone there, I got, " The store already called us and we are sticking by what the store said." This has been one of the worse customer service experiences of my life. I will NEVER give them anymore of my money. I hope they spend the 99.00 well.

Never use geek squad if possible, I sent my computer in 2.5 months ago. What really pisses me off is that they every time i called them for the last 2 months it was always 3 weeks more. And finally i get a rude as hell agent who says "It shipped today, i dont know when it will arrive plant and simple" This will be the last time i ever use geek squad or even consider shopping at best buy.

GEEK SQUAD IS THE WORST SERVICE FOR REPAIRS, THEY CHARGE ME $119.99 TO REPAIR THE INTERNET CONNECTION FOR MY LAPTOP COMPUTER AND STOP WORKING IN LESS THAN 4HOURS, I WAS RESCHEDULE 4TIMES DURING 1 WEEK PERIOD BECAUSE NOTBODY CAME ON THE APPOINTMENTS DATE, AND AFTER 1 WEEK AND A FEW DAYS OF WAITING SOMEBODY CAME TO DO NOTHING NO MY COMPUTER IS RUNNING SLOWER, TAILGATING, I STILL DON'T HAVE INTERNET CONNECTION AND I LOST A COUPLE OF IMPORTANT FILES... THEY RESCHEDULE ONE MORE TIME FOR NEXT WEEK ON TUESDAY JANUARY 27 AND THEY PROBABLY WILL NOT REPAIR MY COMPUTER...THEY ARE TEFT, DOESN'T KNOW ANYTHING ABOUT COMPUTER AND THEY HAVE A VERY NASTY SUPERVISOR NAME PAUL IN CAMBRIDGE SITE WHERE I WENT IN PERSON TO COMPLAINT AND HE REFFERED TO ME AS A BITCH AND WITCH AND DIDN'T WANT TO EVEN SENT ANYBODY FOR THE SERVICE.