We were a victim of the so-called color calibration scam sold to us by Best Buy and conducted by Geek Squad. At this timwe we are undertaking legal action against both parties.

I took a Dell E310 to the Geek Squad at the Best Buy located at 2727 W. Thunderbird Rd, in Phoenix, AZ, to have them diagnose why the computer would not startup.

They took the computer, charged me $69 and told me they would diagnose the problem and give me a quote to repair it.

They called me in three days, and told me what was NOT the problem, but did not find the problem. When I complained that they did not do the job they promised and that I paid for (find the problem), they said that the did all they could do at the store and would have to send it out to a more experienced lab, and that it cold take up to two or three weeks. I ask them to return my money and they refused. They are a total rip off. The take your money and do not do the job they promise. Avoid them at all costs.

Computer won't turn on. Brought it in. Said I just want my files. If I can fix the computer, great. If not, just need the files. They give me a form and ask for important files. I say "I can't think of every importatn file off the top of my head here". "No problem, we get it all but just want to make sure we get the priority ones." Picked up my back up cds. Well, since they weren't on my list they didn't retrieve them. The drives have been scrubbed and they are gone. Kids photos, budget info, music. I can't put a price tag on the damage these people did. If I would've known I needed to tell them EVERY file I would've but "we get them all". So now I'm totally ticked off and lost a year's worth of photos of my kids. Nice. Thanks Geek Squad.

I brought my laptop to the store on June 15, 2008. I needed the LCD bezel fixed and the left corner of my laptop, including a key that kept popping out of the keyboard and the hinge. I informed the agent who was helping me that I needed it back by July 12, 2008 because I was going out of the country on vacation and needed my computer to take an online college course. The Geek Squad told me that it wouldn't be a problem. The estimated completion date was long before that. Well, I went in to the store on July 7, 2008 to check on the progress. I was informed that my computer hadn't even been looked at. I was upset to hear this, because I needed my computer back. Well they said that they were going to put a priority on it so that it would get done in time. I again went into the store on July 10, 2008 to check on progress, again I was informed that my computer had not been looked at. By now I was very upset. They were not going to have my computer done in time. So I went on vacation for two weeks with a borrowed laptop. I returned to the states on July 27, 2008, but I continued to another destination until July 29, 2008. My mom picked up my computer on July 28, 2008. When I turned my computer on for the first time on July 31, 2008 I noticed that it was getting very hot. I thought maybe it was the surface I had put it on...not quite. Turns out the Geek Squad broke my CPU fan. They also lost my wireless antennae. I brought the computer back on August 5, 2008. It was still under a 30 day warranty. Well, I was informed that since the new problem was not part of the original issue they were not going to cover the cost. Even though they were the one's who broke my fan. I also informed them when I dropped it off that I needed it back before August 20, 2008. I go to college in Miami, FL but I like in Houston, TX. So I really needed it back before I left for Miami. Well I was told that would not be a problem, they were going to put a priority on it. On August 11, 2008 I went in to the store, I asked about my computer and was informed that (oh my goodness!!!) it hadn't been looked at yet. Well I told the guy that if I didn't have my computer back before I left for Miami, that they would be mailing it to me in Miami. I was told (again) that it would not be a problem. They were going to out a priority on it. (Not sure if I believed them this time.) I again went to the store on August 15, 2008 to ask about my computer, well I was informed that my fan was fixed but the other part they had lost was not in yet. They were waiting for it, but as soon as they got it they would have it back in the store. So on August 18, 2008 I went back to the store (by this time the amount of gas I've wasted is absolutely ridiculous) I again asked about my computer, lo and behold it was not done. It was in exactly the same shape it had been in on my previous visit. They also told me that even if they part was fixed on that day there was no way that it would be in the store on time for me to pick it up before I left. So I told them that they were going to mail it to me in Miami. Not a problem!! (Right) So they looked up the address and "changed" it in the system. And again...put a priority on it. On August 26, 2008 I went to the store in Miami. I asked them if my computer had come in, well it hadn't. They said yes the address was correct in the system and it had been finished on August 22, 2008. The man told me he didn't understand why it hadn't been sent yet. Well I didn't understand either. So he told me has going to...put a priority on it!!! (I wasn't particularly excited to hear this.) So I again went in on August 27, 2008 my computer was still not in. So the man said he would make some phone calls. Well, I didn't have much faith. But on August 28, 2008 I got a phone call from the Geek Squad that my computer was in the store and ready for pick up. So I headed over to the store on August 29, 2008 to pick it up...well they couldn't seem to locate my computer. So I asked for a manager, I told the man all I wanted to know was whether or not they had my computer. Turns out that I found out things before they did. I called the store in Houston and found out that my computer was in Houston. So I told them to forget sending it to the Miami store and just over night it to my dorm. Well that wouldn't be a problem. So I waited, and on September 1, 2008 when I still didn't have my computer I gave the store a call...well my goodness!!! They still had it in the store! No one had looked at it or even attempted to send it to me, let alone over night it. So I got very upset and asked to speak to a manager, well they were all conveniently busy. So I told them that I wanted my computer over nighted or I was going to get my lawyer involved, well that wouldn't be a problem! So when my computer has still not been sent on September 3, 2008 I got very upset. I called the store and was informed that they still hadn't sent it and they couldn't send it because it hadn't been paid for yet!!! The repairs that would not have been necessary had they not broken my computer in the first place! I called my mom in tears because I needed my computer for classes, I was very stressed out and not able to finish assignments without it. So she got my older brother and sent him to the store to take care of it in person. He took care of the payment and told them, (and I quote) "I'm tired of playing footsie with you dick wads!" Well he called me and said "I'm watching them pack it into the UPS truck now." He got me a tracking number and everything. I was very excited at the thought that I would have my computer by the end of the week. Well I asked my mom to check the tracking number on September 4, 2008. She called me back very upset, turns out that Best Buy/Geek Squad had not over nighted my computer!!! It was ground postage!! So the expected date of arrival for it was September 8, 2008. Well with Hurricane Gustav wreaking havoc all along the Gulf Coast my computer got stuck in New Orleans. So I finally got my computer on September 10, 2008. Turns out that they never fixed the original issue either.
Geek Squad had my computer from June 15, 2008 to September 3, 2008. I find it absolutely ridiculous that they had my computer for 3 months and failed to fix it!! And I had to pay for it!! I'm not happy, and I will be sending a letter to the company, and to the corporation and whoever else I can possibly send it to!

WANT TO WARN ALL TO STAY CLEAR OF GEEK SQUAD. DESPTIE THIER "CUTE" COMMERCIALS WITH THE BLACK AND WHITE VW THESE GUYS KNOW NOTHING. I HAD AN OLDER COMPTER AND INSTALLED A GAME AND IT CRASHED. WHEN I BOOTED IT I GOT THE "DELL" SCREEN AND THEN NOTNING. THE OS WOULD NOT BOOT SO I TOOK IT TO GEEK SQUAD IN ALTOONA, PA. THEY CHARGED ME $70 TO TELL ME IT WOULDN'T BOOT. NO SHIT, THATS WHY IT WAS THERE. I TOOK IT IN ON A FRIDAY AND A WRITTEN DATE OF RETURN BY THEM WAS THE FOLLOWING MONDAY. I WAITED UNTIL TUESDAY TO CALL TO GIVE THEM AN EXTRA DAY. I KNOW THINGS HAPPEN. I CALLED TUESDAY AND WAS TOLD THEY FOUND A FEW VIRUSES AND THEY WOULD CALL IN A DAY TO LET ME KNOW. WELL 3 DAYS LATER ON FRIDAY I CALLED AGAIN. THIS TIME I WAS TOLD A GAME IN THE HARD DRIVE WAS GIVING THE PROBLEMS. NO MENTION OF THE 2 VIRUSES I WAS TOLD ABOUT 3 DAYS EARLIER. I HAD ENOUGH BY THIS TIME AND JUST WENT UP AND PICKED IT UP. WAS TOLD FOR $150 THEY WOULD SAVE MY FILES AND PHOTOS AND FOR ANOTHER $100 THEY WOULD WIPE THE DRIVE AND GET IT WORKING. SO FOR A MERE $320 I WOULD BE GOOD TO GO. WHAT A CROCK. I BROUGHT IT HOME, PAID A LOCAL MAN $50 AND IT'S UP AND RUNNING, ALL FILES INTACT. GEEK SQUAD WANTS THIER MONEY AND YOU AS A CUSTOMER MEAN NOTHING. HERE'S A LITTLE TIP FROM THE GY THAT FIXED MINE. IF YOUR OS FAILS TO BOOT, PRESS F8, AND WHEN PROMPTED INSERT YOUR ROVERY DISK AND FOLLOW THE INSTRUTIONS. YOU'LL BE GOOD TO GO. AS FOR GEEK SQUAD AND BEST BUY, YOU'LL NEVER GET ANOTHER DIME OFF ME!!!