After looking on line for a place to help us with computers, we chose Geeks on Site. We called and they wanted to try to fix our problem over the computer and said if they did not they would send a tech out. They asked us how many computers and what type and we told them we had (2) and they said it would be $150. We explained that both computers had the same problem - one was a brand new laptop and the other an older desk top and we could not connect to the internet during peak hours of the day. We had just moved to the area too so we really needed this fixed quickly (and had already spent $80 with McAfee who did not find anything and told us to do a reinstall which we did and it still did not work).

They ran all of the software and programs looking for viruses, etc. When they were done it looked like we were at the time working properly but it was not a peak hours so of course the next day we had the same problem as usual. We were going to call them back and then I was balancing our account I saw they charged us twice at $150 so we called and they said they would have to review it and never called back. In the meantime, I called AT&T come out and check the lines, which were fine. The AT&T guy said I can tell you have a bad modem (it was brand new) and that Best Buy was selling AT&T modems that were known to have overheating problems and were junk and they didn't even use them anymore. So since he was there, I bought another modem from him and had him install it and all worked perfectly (for another $150). Behold it worked absolutely perfectly after that.

When I called the Geeks again since they did never called me back and explained that we would have not paid them to do (2) computers at $150 each because one was brand new and that they didn't even fix the problem and said they would fix it. They just kept putting me on hold. I also told them we signed up for the monthly maintenance program and that if they wanted to keep our business, they would make this right.

After me complaining and explaining the best they would come up with is reducing the second computer down to $120 and then I told them to cancel our monthly service (they lost $24.95 x 2 computers per month so easily would have made up for the couple of hours they spent "fixing" a laptop that had nothing wrong with it, which they knew).

Obviously they don't care about customers and are sneaky on the pricing so watch out!

Learned lesson, next time using someone locally. After reading all the complaints on here, next time I will check first with complaint board.

They sent someone out, sorta got us up and running, but, signed us up for monthly charges...didn't tell us.Had them out again for the same problem, 1hour and 15min.later the bill was $115.00 found out about the monthly charges, have asked for a refund of 7 months of monthly charges...which by the way should have covered this visit and then some. DON'T USE THESE PEOPLE. Oh by the way still didn't fix anything, had to go out and buy a new computer !!!
THEY ARE A RIP OFF!!!

I called geeks on site to repair my laptop computer on the 22nd of October. $300 and a new hard drive later as of November 12th I still do not have a working computer. I have not even been able to get a supervisor to return my calls and will never use this service again.
Mike H