I've had Geico for 6 months (since December 2010). My uncle gave me the car to drive while mine is being repaired. Everything was fine and dandy until today when I inquired about how much my monthly rate would be as it is time for me to pay my bill. The first was paid up 6 months in advance.

I called the 1-800 number and the woman I spoke to sounded very nice but kept pushing me to do get my renters insurance through them. I passed and she kept dragging out the conversation asking me random questions about the amount I drive and how often I work:.

I got a quote for my old car which will be on the road soon and she gave me one but then kept putting me on hold while she said she was checking on the information I had given her|.

She returned to the line to say that because I am not an owner or co-owner that Geico was going to drop me regardless of the fact that they had insured me for the past 6 months! I began to worry but remained calm on the phone with her".

When she asked how much I drive to and from work I explained to her that I work at home taking care of a disabled woman.. She asked if the woman ever rode in my car and I said yes, .

After a few more times being on hold while she 'wrote notations' in my file she proceeded to inform me that since I own my own business and drive around my client that my premium would jump from $577 to $750 per 6 months!

I tried to explain that I don't own my own business, I am a 20 year old college student who takes care of an old lady 3 days a week!!! She refused to listen and said I needed to call her back with proof that I own the car or I will be dropped|.

This all resulted because I was curious about how much my bill would be if I paid monthly!!! Screw Geico, I told them I am switching to State Farm and cancelling my policy immediately/. Horrible customer service.

We had Geico Car Insurance then switched to Grange Insurance. On April 8th 2011 I cancelled with Geico following their precise instructions to a "T"in both calling and verbally canceling and then immediately after the phone call emailing them a cancellation for both mine and my son's policy. We instructed them to cancel and to not debit our account as we have new auto insurance.

Yet on the 14th of April they debited both mine and my son's insurance anyway. When I called them today they said they did not accept my cancelation because even though I emailed a cancelation in time I did not do it from my wife's email address which was the email account we signed up under. I stated that was never explained or instructed to me. The customer service rep apologized and acknowledged that should have been explained as part of the process. In my cancellation email on the 8th I included mine and my wife's full name, the last four of our social security number, our policy number and our address. Plus the same for our son. That should have sufficed.

When we originally obtained insurance they had me "verbally" give my authorization to debit my account so when I canceled I said this served as my "verbal" notice to cancel and do not debit my account as I had new auto insurance. The rep during that call assured me no funds would be debited from that point on.

So today Geico said I must resend from original address as it will not be considered canceled until them. Also the rep added that they would not put it back into our accounts but mail a refund.

I am very upset with Geico as I feel they are being dishonest with me when I jumped through all the hoops and in plenty of time. So this month because of their dishonesty we have paid double for auto insurance. From both our current provider Grange Insurance and from our canceled provider. What fun.

I feel for the Lizard. Had Geico insurance when I hit something on my motorcycle. It flipped the chain off and ripped through the engine right next to my foot & leg. Claims asked what I hit. I said I don't know a car part or a dead animal. They said which one. I guessed wrong and said a car part. They said if it was an animal I was covered, car part not covered. I paid the full $1500 to repair the bike and have a claim on my record. My Car registration was cancelled by DMV because of lack of insurance even though I was paying my geico premium auto deduction. The money goes to Geico but they do not pay and may not even being insuring you in your state even when you pay. Do Not Trust a Lizard with an accent for insurance. I am with USAA now.

I'm quick to complain about bad service, so I want to be quick to praise quick and efficient service. My daughter was involved in an accident last Sunday 2/13/11. The car was totalled. We contacted Geico on Monday. On Wednesday the adjuster had arrived at a very nice settlement. Thursday morning we paid off the lien on the title and got it in the mail. The adjuster received the title yesterday. We received the check in the mail today.
We've had two claims with Geico; both were handled very efficiently and so far they haven't raised the rates. We'll continue with them.

I got into an small fender bender, while getting on the Long Island Expressway. As always there is traffic on the way to the LIE from Cross Island Parkway, and I was waiting in line to get on the expressway and this other guy driving in Acura come in to cut the line and I ended up hitting him from behind. The impact was less then 5mph. Police came and took the report, I took pictures.
He called the insurance company which was Geico as well and this guy named Rick called me regarding the accident. He asked me to get a police report. The weather was bad in new york, and I was unable to go to the police station for a day. One day I went to the police station after work even though I ended up spending 2 hours to go the police and then to CVS to get the money order and back to police to get the report. Police gave me the report the next morning I faxed the report to Geico and was waiting for them to call me back.
The report was in my favor stating that Driver one which is me got stated the driver 2 cut in-front of me and I couldn't stop. It also said that driver 2 which was the other stated He didn't know what happened.
This guy Rich never called me back and it was later that afternoon I decided to call him, and he said he got the report and there is nothing in it that will favor me and gave me all kind of excuses. It seems like he was not interested in handling the claim. He said we have already approved the claim and me at fault. The claim was for over $2, 000 for a small fender bender. I know that insurance is paying but it is going to go on my record, when I was not at fault. I also asked him to send me the pictures for the damage on the other vehicle and never did. I tried calling him couple of times and he never answered or called me back. I went to the claim center online and uploaded my pictures but nothing ever happened.

I was not at fault and this guy Rich from Geico never helped me out. I have been with Geico for 5 years and this is by far the worst experience I ever had with them or any other insurance or commercial company.