we bought a mattress from rooms to go they financed it through gemoney bank, when paying on line I must have clicked on pay off amount, instead of payment amount, they left a message to call them thinking I may have neglected to pay the payment, called them, was told $1, 100 did not go through told them it should have been $35
monthly payment, not pay off, we needed to get that straight he said let me talk with my supervisor, waited he came back with, pay the $1, 100 they would drop the late charges=I told him he was full of s#$% we were on social security {retired} and did not have that kind of money, hung up, this is an american co. but not hiring americans, had a hard time understanding speaker=I/we tried to do the right thing, but they failed to work with us, so I have no intention of paying them=they call 6=10 times a day even on Sunday, just did again they also finiance for belks, lowes a lot more, beware of them=the mattress was $1, 500 we have paid on it for 5 yr still owe $1, 100, we thought rtg did their own financing, not a second party

I will post this everywhere I can continually until this is changed. already posted several places today. I will be filing with BBB as well.

I used this Care Credit account for a couple years. They were always happy to increase my limit when i needed it. I hit hard times and had to relocate. I missed three months of payments getting back on my feet and they increased my interest to 29.99%. I was told that if I made six months of payments on time that they would lower my payment. They never did and after speaking to them they are not interested in lowering my account interest, they canceled my account and said basically your screwed by us. This place is out to jack people around to rape them of their money once in the door. DO NOT USE THIS BANK NOR WOULD I USE CARE CREDIT WHO FINANCES THRU GE MONEY BANK!!!

Hello, I would like to report a very rude representitive from your GE Bank. His name is Richard Stevens/Stephens whom I spoke with last night, July 16th, regarding a statement I received. I have a balance from the Linens and Things Store which went bankrupt and gave our or my account to this bank. I do apologize for the incovenience but I received my bill yesterday and was a little upset because I received a late charge. I called the number on the bill to discuss this matter. Unfortunately, I never received my last bill. The operated talked with me first and stated she could not handle my request so I asked to speak to a manager or supervisor. I was on hold fo at this a half an hour and hug up. I called back and the y oung lady transferred me right to him. He knew what I was calling for and stated right off the bat that the bank does not lift the charges, and we got started. He stated that they had no record of the bill being returned and I stated to him that a number of t hings could have happened etc.

I probably would have realized this but because I do not use the account and do not have a card I did not notice that I did not receive it.

Whose to say it went somewhere else and they through it out. My son lives here with his family and they could have misplaced it, anything could have happened. I wanted to discuss the late payment fee and tried to explain this to him. He was very short, rude and mean. He kept telling me I was interrupting him and cutting him short. He said this about two or three times and I told him he was a very rude person. Usually, when you get a call from a bank or a business like situation as this, there is usally a transaction number and he was very abrupt stating they do not have transaction numbers. I asked if I could contact anyone else to speak to and again he was very rude stating that I was constantly interrupting him, that he was the bank and they just do not adjust the late payment fee. I do not feel I did this but whatever. At the beginning of the call it states that it is being recorded so I couldn't understand why there were no transaction numbers, if it is recorded shouldn't there have been one?

I have never been late with this bill. Most of the time I send a little more than the actual total and have been trying to get the total paid off, I have worked very hard to get my credit to where it is and I was afraid that it would be reported on my credit account and he stated that if I paid the whole monthly bill, which I have just sent out, it would not go on my credit report.

To make a longer story short, I would hope you would listen to the tape just to see how it was handled. I sure do not expect you to agree with me anyway, but I had to sound off. There is not a reason or call for him to threaten to end the call the way he was doing it. His final threat to hend the phone all was stated like this to a point " Ms. Medaglia, if you cut me off one more time I will end this call". Well he didn't have to, I stated not to worry I was ending it and that he was a very rude man.

Being a representative from your bank, I sure you don't appreciate people talking to customers in that manner.

Thank you for letting me sound off and if it is at all possible, could you send me a copy of the recorder session with him?, I sure would appreciate it.

Rose Marie Medaglia

My dog was hit by a car. Four thousand dollar bill.I was offered GEcare card, no interest or payments one year.Two monthes later i get bills+late pay charges.I finally talk to a person in USA who can make a decsion.Pay now and no interest.Now my credit report shows a charge off settlement/bad debt.They must do this for the write off.I just read 23 pages!!! of complaints!!!WTF.i got off lucky, only my credit suffered No one will even listen to me(what a surprise)These people need to be stopped.