Hi

I sent an e-mail 23/06/2011 for a consultant to contact my mother to get 2 medical aid cards, as they only received one and today my brother has just lost the only one that they had.

There was no response to the email sent(pleas see attached) today I call the contact centre to follow up on the enquiry but she was not much help. She (Jas Govender) informs me that she cannot process the request for the cards as I am not the main member and that it takes 24 hrs to process e-mail request. Which means for an e-mail sent last week Thursday you are not within your own TAT. I requested her to call my mother she says that your call centre cannot make any outgoing calls. So then how where you going to respond to the e-mail sent, if that is the case?

If my mother could call in, she would but unfortunately she uses her cell phone and the period that she is kept on hold trying to get to a consultant her airtime is exhausted.

All I am really asking for is for someone to process my mother’s (LM Manganyi- 6211220488081) request of 2 medical aid cards as and to contact her on 084 839 3830.

How hard can that be, because I was able to request a card on her behalf from Bonitas without myself being the main member.