I bought jewelry from Gems TV as a new customer. I bought a Topaz ring, silver amethyst ring, and a silver chain. After ordering it and waiting for it to arrive, I googled GEMS TV and found they had quite a few problems, but decided to wait and find out for myself. Well, it arrived and just like everyone said., it was poor quality, very poor quality. The amethyst ring was shown in the picture to be dark purple and when it got here it was light pink. The topaz ring was very poor quality and it was shown on TV with rows of diamonds down each side. No, I got flat metal with metal ? cirle things and a few small diamond chips and I do mean small. The chain clasp is very cheap and had to get closed because it is a bad clasp.

The complaints all said something about the security tag and the company saying if you try to return it they say you tampered with it. Well one of the tags came all crimped up, so if I tried to return it they would say I did something with it. The chain didn't have a security tag on it so I called to see if that was policy and had to wait 25 minutes for somebody from customer service to tell me they don't send tags with chains, but they sent a notice that said don't remove tag if you are returning item? I am not going to order anything else because they don't send what is shown on the computer or the TV at least it didn't resemble it with the 2 rings I ordered. It is definitely poor quality and my husband who could care less about jewelry even commented about how cheap it looked.

Love to watch your channel but have a complaint re: your technical broadcast skills. Twice in the last couple of weeks the Audio feed has vanished, to be off for many hours. Comcast cable says it is a problem on your end. maybe you need to hire some Audio techs who have more ability to keep the broadcast from being silent. thanks.

I ordered a green amethyst ring from gemstv when i got it the stone was hardly green at all. it was very faint in color almost clear. not like the one they showed. but i decided to give them another chance and used the coupon to order a morganite ring. it was the same hardly pink at all almost clear. so i didnt order anything else for a long time. then a few weeks ago i saw the italian sparkle chain on sale and i decided maybe i would have better luck with ordering something with no gems. the chain is nice but very tiny. it is very dainty and on tv it looked a lot thicker. i was again disappointed. i am not sure at this point if i will ever order from them again.

I've been a gem collector for MANY years and have a good knowledge of gems and jewelery in general(GG degree from GIA). I don't watch much TV but when I do, I like to have GemsTV on just because I truly love Gems and they are the ONLY jewelery network I can stand to watch (and a few of the female hosts are pretty cute) ! Although I have never purchased anything from GemsTV, I have seen quite a few different pieces from others who have! For the average buyer, the pieces they sell are consistent (quality wise) to pieces you would pick up at a "general" retail store such as Macy's, Burdines etc! However, they pale in comparison to the jewelery sold by 'high end jewelers' and as a collector, I probably would never purchase anything from GemsTV! If you are looking for jewelery to wear and don't mind if it gets lost OR deteriorates over time, I think GemsTV will serve you well, because their prices represent their quality (You get what you pay for). If however, you are looking for investment pieces or heirlooms you can hand on down for generations, GemsTV would NOT be a wise choice! I've always thought of GemsTV as a cut above the 'other' jewelery networks (such as JTV who sell complete junk) but their choice to include Tim Temple, (a former host on JTV) to their team of hosts has really baffled me and may prove to be an unwise decision! We will see! Folks are just "turned off" by ANYTHING associated with JTV (ESPECIALLY their previous hosts), and understandably so! I sure hope GemsTV does not "regress" to the sub-par level occupied by JTV... I'd like to see them around for some time... But hey... Who am I?

I have been shopping at Gems TV since Nov. 2007. The faceting quality of their stones isnt't the best, especially on their high end stones...Tanzanite, Ruby..etc. Some of their low end stones are pretty good. The prices are better than the Mall stores...so I would say spend only what you can.

The Hosts are trained in selling to the public!!