I purchased a chain from Gems TV and they sent the wrong item. I sent it back well with in the 30 day return window. They sent the same chain back to me and are now claiming it is not a Gems TV item and will not refund. I have called and all they say is they will get back to me. BEWARE they do not stand behind their 30 day return and are trying to not refund my purchase even though I sent them the chain in the same packaging they sent to me! I will NEVER order from them again!!!

Gemstv shipped to the wrong address. Asked me to go to the old address and retreive the package (UPS left it on the door step). After calling them three times, each time being on hold for 15 mins or more, the representative would not let me speak to a supervisor. Each rep wanted me to go get the package. Once a rep called me but opted to go straight to voicemail so as not to speak with me. After 4 weeks they issued a refund. Cheap and shady company. Thought they were better than that, but I was mistaken.

I have been watching Gems TV for well over a year I finally turned 18 and got my own credit card I came into some money early this year and started buying a gift for a pen pal overseas for her sixteenth birthday she loved it and I decided since the gift looked alright I would buy other things that I liked as well. I watched for hours! Literally I couldn’t stop watching I was an addict I watched for 8-12 hours a day I have bought things from almost all the presenters! Since May 20th 2009 I have received at least 40 items if not more and during all of this I have wasted with shipping and handling close to $3, 000. At first I was so excited and the items looked impeccable that I didn’t notice anything wrong but them as time went by seeing as my last purchase was a couple weeks ago the items I bought around June have started to turn colors especially the chains! I bought 2 18 inch sterling silver snake chains the first one the clasp broke before I got a chance to put it on and the second just recently I found out changed colors from their box they gave it to me in! Half is white the other is black. The presenters don’t know nearly as much as the call centers of course they talk about their professional opinions the people who generally watch Gems TV don’t know anything about jewelry all I can think about is the money I should have spent on my car what I thought would be well worth the investment and could resell I can’t. I have no hard feelings towards Gems TV but wish they would have been clearer and not so flashy and trying to be personal and make people think they actually care about the viewers when in reality they are just like used car salesmen they do and say anything to get you in and take the crappy car off their hands and into your driveway! I am now stuck with boxes and tons of stuff I am starting to see go darker or change with time some items are fine now but I can only imagine how it will age I hope their cleaning solution works but if it doesn’t I just count this as a lesson learned I hope anybody watching Gems TV and buying is more careful and I think things should be changed and we should start standing up for what has now become Home Shopping Networks! I was once a naïve little girl with money now I’m an educated poor girl with nothing more but a couple hundred dollars to her name and silver that looks tarnished and I haven’t even worn half my items! I recently took pictures… I was planning on making a blog about it but I am not sure it is even worth it people are happy when they first buy because it looks fabulous but over time I think most if not all the people will see that what they did what they bought wasn’t so great after all. Buyers beware!

I have purchased over $3, 000.00 from Gems TV and returned nearly half due to poor quality.

Often gems have much lighter color and clarity than shown on TV, several have had very poor faceting. Most rings have skinny little wimpy bands that the presenters say are "average in metal weight" (3 grams) even though most rings in any other store are twice as big. The clasps on sterling earrings are flimsy and bend so easily that they will need to be replaced after minimal use. Every diamond has been milky in color, which you may not notice until you wear them into a jewelry store and compare.

My biggest disappointment were the diamond and ceramic mens watches I purchased for my husband and 2 sons for Christmas. The bands are WAY to small for all of them and we can't find anywhere to get extensions.

A ceramic watch I got for myself fell apart at a joint in the band, I sent it back for repair. They returned a "similar" watch 3 weeks later. I complained because the face of the watch was a different color than the one I sent for repair. I was told, "we don't repair anything here, we replace items if we have them in stock or we refund your money".

I say, buyer beware. Yes, you can get some nice items, but BE CAREFUL.

Gems TV treats their employees terrible.