returned poorly manufactured ring. looked like owned before or refurbished. Sent back. Figured I would owe for shipping back, they turned around and charged me twice for sending ring to me. Would not refund. This shopping channel should be investigated

To all of the wonderful people who have purchased an item from the world of GemsTV, (me being one of them), let me give you warnings about the company, their tactics and the quality of their goods.

1. 90% of their items you can find elsewhere for less money.

2. Most of their gems are lower quality than they claim. For example, I, being a big believer in them in the beginning, purchased 5 AAA Tanzanite rings for investment purposes. GemsTV says that the mine is being mined out and AAA Tanzanite will go up in the next 5-10 years. This may be true, however, I took all five rings down to my trustworthy appraiser (unfortunately after the 30 day grace period which they allow you to return items) and NONE of them cut the mustard! They ALL were graded lower that AAA.

3. I have had soooooo many stones fall out of settings it's not even funny! I have called GemsTV and asked them if they could kindly look up my transaction history and find the rings which need gen replacement. They said that they do not have the computer capability to do that. So, lesson learned, keep ALL of you invoices FOREVER!! However, I believe they only guarantee their work for 6 months, after that, you are on your own.

4. They WAY OVER PRICE their gemstones!! Great example... I purchased a beautiful pair of Green Tourmaline earrings set in 18kt gold with about .15cts of diamonds. The gold weight was 2.8 grams. When I took them into the same appraiser he went to the back of the store and pulled out a box of beautiful, much higher quality Green Tourmaline. I asked how much it would be for the same amount of Tourmaline I purchased at GemsTV. He said $20.00. I paid ON SALE (in their online sale area where items are marked down even further, earrings for $399. I could have had custom made earrings for $250.00.

5. GemsTV uses scare tactics like, "This is the last of our allotment, we may never see this gem again", or "Be a smart winner and call in early", or "You are going to regret not getting this item".

6.Do you know how they say, "If you don't like it, just return it?" Well, if you return items too many times they will kick you out of their system and not allow you to purchase from them any more. (I know because it happened to me!) I just changed my mailing address and they were stupid.

7. I still buy from them, but ONLY when I can buy something when I can get gold for less than what I can sell it for scrap. That is what GemsTV is good for. Example: Amethyst ring 4.0 grams of 14kt fold for $44.00, I just bought $60.00+ of gold. Get it?

8.Ebay is a better way to go! They have EXCELLENT jewelers who sell GREAT products and better prices!

I had been a customer with GemsTv since the summer of 2008 until June 2009. I have paid thousands of dollars for mutiple items since then. I have had diamonds fall out of sapphire rings that are now practically worthless since the warranty is only good for 6 months and no one will buy them. I have bought gold rings with gems that I can't even find on the internet which is suspicious to me because GemsTv claims they are "rare". I have taken my silver "rhodium plated rings" to a local jeweler in Houston who told me they could not be sized and that they quality of the gems was "poor" and I then returned the items to GemsTv to only be "blocked" by the company for exercising my "return" priviledges "too many times". I will no longer shop from this company because I have receievd too many poor quality items that have little or no resale value. If a company is being ethical and sells good quality items, they should allow their customers to return as many items they feel necessary if they are not pleased with them. I may look into filing a lawsuit for near future.

I recently ordered a ring from GemsTV that I was really looking forward to receiving. True to their claims, the package arrived "in a matter of three business days". I excitedly opened the package only to find NO JEWELRY. Upon closer inspection, the postage had obviously been ripped off another package and the contents repackaged; this part of the story is clearly misconduct by a UPS worker and I will be filing a similar complaint about UPS. I promptly called GemsTV and, after holding for 10 minutes, talked to Joyce who told me that they would file a claim with UPS and "not to worry" because they would either resend the item or would refund my money "promptly".

A couple of days later, the UPS man showed up at my door to take the package as part of their internal investigation. He was embarrassed and said this was "typical of UPS". He also told me to call GemsTV if I hadn't been contacted in a couple of days.

I sent an email over that weekend which went unanswered, and then called on Monday to inquire about the status of my claim. After 20 minutes on hold, I talked to Abraham who told me that the item was no longer in stock, a fact which upset me as there were multiple in stock at the time of order, and that the refund should already be in my account. I hadn't checked my bank account, but I assumed that the refund had been credited as claimed.

On Wednesday a quick check of the bank account revealed that no refund had been issued. I had also had a couple days to stew on the fact that the item that had been stolen was re-aired without one being placed aside for me. So, I called again and requested to speak to a supervisor. I think her name was Carol, although she mumbled it so I couldn't be sure. She told me that the refund would take 5-10 business days for their accounting department to review so the information previously given was incorrect. She also told me that their was quantity available on the item I had ordered, but that they couldn't allocate one to me without charging my credit card again. I was told that the information Joyce had given me initially that they would just resend the item if available was not their policy. After a heated and ultimately pointless phone call, I hung up.

My complaint has several layers:

First, their customer service is clearly inept. Three phone calls yielded three different and contradictory answers on both status of the claim and company policy regarding such claims.

Second, current company policies clearly treat the customer as if their business has no worth. Re-airing the item without allocating one to the customer who already paid for it is clearly bad business. There was zero risk that that a UPS man would show up on my door saying, "Sorry, I stole your jewelry. You can have it back now". Simply issuing a refund is infuriating when what I wanted was the piece of jewelry that was sold to someone else.

Additionally, I was told by the supervisor that I could re-order the jewelry but that they would have to recharge my credit card. While I would eventually receive a refund for one of the charges, asking the customer to float two charges to get one piece of jewelry is ludicrous. The option given to avoid double charges would be to wait for refund and re-order, but then no quantity would be guaranteed. When I pointed out how circular and ridiculous it was to refund me a charge so that I could recharge it (not to mention how it contradicted everything I'd previously been told), I was told that it "wasn't a bad company policy, but [that it was] just the way the system was set up". This answer is a cop-out because the system can be changed if it proves to be harmful to business so the lack of change clearly represents company policy.

Third, contacting customer service is a hassle. As previously stated, emails go unanswered. My on phone wait time was anywhere from 10-20 minutes. Throughout the duration of the wait, I was endlessly prompted to just send an email. This is especially outrageous considering that there is almost no wait time when you place an order. They seem to be very good at taking your money but not at taking care of you. It took multiple requests to get to speak to a supervisor; at one point the customer service rep was clearly speaking to a supervisor while telling me that I could not. I was never contacted by customer service even though the status of my claim was something I should have been notified about and in spite of constant reassurances that I would be.

Finally, in the face of all of my documented complaints the customer service supervisor was in no way reconciliatory. I've dealt with a fair share of customer service departments in my time and have always been able to partner to find a solution that leaves both sides happy. Although the initial complaint was only their problem insofar as they choose to use UPS as their shipping agency, the fact that I am their customer and not UPS's means that they are accountable to me for my ensuing displeasure. Not only was I never offered a solution, but my reasonable solution that they just re-send the jewelry without double charging my card was deemed "impossible". Most customer service departments would have done that in addition to giving me a discount or something for my extensive trouble, but, in the ultimate example of rubbing salt in a wound, I was told that I would not only pay full price for the ring but would have to pay for shipping!