We purchased 9 appliances from Sargent Appliance, Rochester, Mi which were installed in December 2005 (approximately $13000). We also purchased extended warranties on 5 of those appliances through Sargent Appliance. We were not given a copy of the warranty to read prior to purchase but were told it covered everything with the exception of damage caused by mistreatment. The warranties are good for 4 years in addition to the 1 year manufacturer’s warranty with the expiration being Dec 2011.

We have had extremely poor response from both the warranty company and Sargent Appliance in getting warranty issues resolved. We seriously question the quality of KitchenAide because 4 out of 9 appliance have had serious problems within the warranty period.

We had a compressor go out on one refrigerator (Kitchenaide) and it took 5 visits over a period of six months with three seperate repairmen to diagnose and replace the compressor.

In November of 2009 I cleaned the oven (KitchenAide) (2nd time) and it started leaking fluids between the layers of glass on the door - the warranty company refused to repair the door saying that it was "cosmetic". In March of 2010 the glass in the door cracked - again the warranty company said it was not covered. We were never able to get them to repair it and Sargent offered the name of a repairman we could pay to repair the door.

This last weekend I opened the door to my dishwasher (KitchenAide again)and heard a loud popping as the door just dropped. My assumption is that the spring inside broke. I called Sargetn Appliance and once again was told that the warranty company would not repair the door because the spring breaking is not covered. No discussion and although Sargent says they do not agree with the warranty companies decision, they will do nothing to help.

The warranty company is listed above as the corporation we would like to lodge a complaint against, but we also would like to cite Sargent Appliance as being complicit. They sold the extended warranties as covering everything with the exception of damage we caused and they have done nothing to help us with the warranty company.

Sargent Appliance, 528 N Main St # A
Rochester, MI 48307-1457
(248) 652-9700