General Electric,

i have problems with your distributor in turkey, enkay group. i had a very bad service experience today and want to share it with you. i had a problem with my disposer. it was stuck and i think it was my fault. so icalled the service and they came. in 30 sec. they fixed the machine and charged me 40 TL. i refused it and asked them why they didnt inform me of the fee, before the service took place. they said it was the corporate policy, not to tell the price before the service took place. once, they were telling the customers the minimum fee they had to pay, but when the customers reacted badly and refused the service, they decided not to tell about the service fee, in order not to cause harm on the corporate image. may be they think that forcing the customer to pay the price after the service took place does not cause harm on the corporate image. but as a customer, it bothers me so badly. i'm thinking of not to buy a ge product again, because of this poor after sale point of view. i wanted to inform you and wanted to see how important is customer satisfaction for you.
(by the way, the retail price of ge disposer gfc501 is approximately 500 turkish liras. they forced me to pay 10% of the product for a service for 10 sec. it's another point)