After my complaint, I will include purchase details. In August, 2010, I ordered a new GE washer and dryer through Best Buy. Best Buy performed the installation (both appliances are electric.) I had to run around and buy the installation products because "I ordered them online, " according to Best Buy. I went to several stores, as Best Buy continually told me a store had the correct products; I'd get to that store and they wouldn't have the products, so they'd send me to another one. In California, that can amount to many hours of drive time. Eventually, I bought the right products, Best Buy installed the washer and dryer, and the dryer worked about one and one-half times. Then began the process of calling Best Buy (I also bought extended warranties on both products). Best Buy would send the Geek Squad out (appropriate name). They would be unable to fix it, and schedule another appointment. I was told it was everything from the timer to I can't remember what. On several occasions, I had other appointments. I run my own business (although I've been declared totally disabled by the State of California). However, I still work, pay taxes, and run my own business. I collect no money from the State at all. I had to pay $200 each time, to have reliable people at my home to be there when the repair people from Best Buy came, due to conflicting appointments. Then GE got called in. They came out, but said nobody needed to be there. They ordered new parts (for the second time). After the last visit -- a week ago Thursday -- I heard nothing. Then, Best Buy sent me an email stating that the last repair visit (which was unsuccessful and didn't get the dryer to work) showed them that the problem was GE's fault. Meanwhile, GE had been contacted. When they first got there, they said there was an electric problem (highly usual, as I have the washer and dryer on it's own circuit breaker). I called in a nearby electrician. He said it was odd, it looked like someone had switched circuits in the breaker, that it was strange and he'd not seen anything like it. I called the GE repairman, who said he'd be in the Malibu area for two hours (this was ten minute after he left). He came back to the house, absolutely astounded I had this problem fixed. Now, he said the problem was the timer. He ordered a new one, and set up another "fix it" date. He said I didn't need to be there, just leave the products outside, and he'd let himself into the washer/dryer room. I never heard another word from GE, until I received the email from Best Buy, with a bill that amounted to almost the full cost of both the washer and dryer, saying the dryer was unrepairable and that it was GE's fault, which GE completely denies. They say it's my fault, that the waasher and dryer were installed on an incorrect electric plug. However, Best Buy performed the installation. I've now had a dryer since August of 2010 and it is April, 2011. I've been able to use the dryer maybe twice. I've been ripped off. GE's solution? I should buy a new dryer, and they'll give me a discount on it. I don't want a GE dryer. I don't want a GE washing machine. I want the appliances removed, and my money -- including the money for the extended warranties, refunded. I will find a washer and dryer that comes without negative comments and gladly purchase them. Here are the facts. I'll also post the last email from Best Buy. Order Date: 08/10/10
Order Number: BBY01-345018006787

Qty.
Product Description
Price Qty. Price
Shipping
Sales Tax & Fees
Item Total


1
GE-5.8 Cu. Ft. 2-Cycle Extra-Large Capacity Electric Dryer-White-on-White-DVLR223EGW SKU: 8247685

$349.99
$349.99
$70.00
$34.12
$454.11
Here is the last report from Best Buy's Geek Squad, who charged more for repairs than the dryer originally cost, and despite the fact that the repairs did not get the dryer to work. Also, it was the third time (at least) that Best Buy had been to the house to repair the dryer, not including numberous telephone calls:

From: [email protected]
To: [email protected]
Date: Thu, 31 Mar 2011 21:55:15 -0500
Subject: Receipt for order: 9140919


Order #: 9140919

ORDER INFORMATION:
Order Creation Date:
3/10/2011
Order Service Date:
Order Invoice Date:
Order Completed By:
Soong C CUSTOMER INFORMATION:
Melody Beattie
25338 Malibu Rd, UNIT 2
Malibu, CA 90265
310-317-4301
Customer ID: 1320486


Geek Squad Values Your Feedback! Take Our Survey And Enter For A Chance To Win A $5, 000 Best Buy Shopping Spree!
Visit http://repair.bestbuycares.com
And enter the following codes: 1103311694009140919
NO PURCHASE NECESSARY. Must be legal resident of 50 US/DC/PR, 18 or older (except residents of AL and NE who must be 19 years of age or older). 2 Drawing Periods: 8/29/10 ? 11/27/10 & 11/28/10 ? 2/26/11. Limit 3 entries per Drawing Period. For free entry & other details, see Official Rules at website or store. Void where prohibited.
PRODUCT INFORMATION:
Make: GENERAL ELECTRIC 004 GE 5.8 CU. FT. ELECTRIC DRYER

Model: DVRL223EG7WW

Serial Number: AT719596A

Purchase Date: 08/10/10
WARRANTY INFORMATION:
PSP Number:

PSP SKU: 0

Parts Coverage: Factory Warranty

Labor Coverage: Factory Warranty


SERVICE INFORMATION:
Repair Type: Parts & Labor

Problem Description: *RECON* SW CLIENT NO TRRT. JR--DRYER IS NOT HEATING

Repair Description: wire burned by GE tech. customer will fix by GE


Warranty:
SKU #/Part # Description Line Status Services Products Parts Discount Total Price
8702816 GEEK SQUAD 30 APP HOME REPAIR Complete $100.00 $0.00 $100.00
1694-2011-03-11-903-7677
8702834 GEEK SQUAD 60 APP GEEK SQUAD Complete $100.00 $0.00 $100.00
1694-2011-03-31-903-2565
8702834 GEEK SQUAD 60 APP GEEK SQUAD Complete $100.00 $0.00 $100.00
1694-2011-03-31-903-2565
WE17M37 MOTOR THRD SHAFT & PU USED $211.99 $0.00 $211.99
1694-2011-03-31-903-2565
WE11M30 MICA HEATER & HSNG ASM USED $129.99 $0.00 $129.99
1694-2011-03-31-903-2565
WE4M181 THERMOSTAT BIAS CTR I USED $29.99 $0.00 $29.99
1694-2011-03-31-903-2565
WE4M353 TIMER PLAS. SHAFT USED $45.99 $0.00 $45.99
1694-2011-03-31-903-2565


Repair Total:
Services Products Parts Discount Total Price
Repair Total $300.00 $0.00 $417.96 $0.00 $717.96


Charge To Customer:

Services Products Parts Discount Total Price
Sub-Total $300.00 $0.00 $417.96 $0.00 $717.96
Sales Tax $0.00 $0.00 $40.76 $40.76
Amount Due $758.72
Amount Paid $758.72
Balance Due $0.00


PAYMENT DETAILS
Payment Type Card/check# Date Authorization Code Amount
WARRANTY 3/11/2011 $100.00
WARRANTY 3/31/2011 $658.72
Total $758.72

--------------------------------------------------------------------------------


I have received and am satisfied with the goods and/or services in the amount shown above and I agree to pay for this in accordance with my existing credit card agreement. By signature below, I also agree to the terms and condition provided in the accompanying document.
Notice to customer: Please read important information on the accompanying pages
DISCLOSURE FOR CALIFORNIA RESIDENTS: AN ESTIMATE AS REQUIRED (SECTION 9844 OF THE CALIFORNIA BUSINESS AND PROFESSIONS CODE) FOR REPAIRS SHALL BE GIVEN TO THE CUSTOMER BY THE SERVICE DEALER IN WRITING, AND THE SERVICE DEALER MAY NOT CHARGE FOR WORK DONE OR PARTS SUPPLIED IN EXCESS OF THE ESTIMATE WITHOUT PRIOR CONSENT OF THE CUSTOMER. WHERE PROVIDED IN WRITING, THE SERVICE DEALER MAY CHARGE A REASONABLE FEE FOR SERVICES PROVIDED IN DETERMINING THE NATURE OF THE MALFUNCTION IN PREPARATION OF A WRITTEN ESTIMATE FOR REPAIR. FOR INFORMATION CONTACT THE BUREAU OF ELECTRONIC AND APPLIANCE REPAIR, DEPARTMENT OF CONSUMER AFFAIRS, SACRAMENTO 95814.

A BUYER OF THIS PRODUCT IN CALIFORNIA HAS THE RIGHT TO HAVE THIS PRODUCT SERVICED OR REPAIRED DURING THE WARRANTY PERIOD.

THE WARRANTY PERIOD WILL BE EXTENDED FOR THE NUMBER OF WHOLE DAYS THAT THE PRODUCT HAS BEEN OUT OF THE BUYER?S HANDS FOR WARRANTY REPAIRS. IF A DEFECT EXISTS WITHIN THE WARRANTY PERIOD, THE WARRANTY WILL NOT EXPIRE UNTIL THE DEFECT HAS BEEN FIXED.

THE WARRANTY PERIOD WILL ALSO BE EXTENDED IF THE WARRANTY REPAIRS HAVE NOT BEEN PERFORED DUE TO DELAYS CAUSED BY CIRCUMSTANCES BEYOND, THE CONTROL OF THE BUYER OR IF THE WARRANTY REPAIRS DID NOT REMEDY THE DEFECT AND THE BUYER NOTIFIES THE MANUFACTURER OR IF THE WARRANTY REPAIRS DID NOT REMEDY THE DEFECT AND THE BUYER NOTIFIES THE MANUFACTURER OR SELLER OF THE FAILURE OF THE REPAIRS WITHIN 60 DAYS AFTER THEY WERE COMPLETED. IF, AFTER A REASONABLE NUMBER OF ATTEMPTS, THE DEFECT HAS NOT BEEN FIXED, THE BUYER MAY RETURN THIS PRODUCT FOR A REPLACEMENT OR A REFUND SUBJECT, IN EITHER CASE, TO DEDUCTION OF A REASONABLE CHARGE FOR USAGE. THIS TIME EXTENSION DOES NOT AFFECT THE PROTECTIONS OR REMEDIES THE BUYER HAS UNDER OTHER LAWS.

REPLACEMENT PARTS WILL BE NEW OR REBUILT PARTS THAT PERFORM TO THE FACTORY OPERATIONAL SPECIFICATION OF THE PRODUCT.

CALIFORNIA MASTER REGISTRATION NUMBER C-61490

Customer Signature_______________________________
Date___________________
* Receipt printed in duplicate

Order #: 9140919

Order Notes:
Date Submitted : 3/10/2011
Submitted By : Christina B
Product Type
Washer/Dryer
If washer/dryer, are units stacked?
No
If microwave, is unit mounted above stove?
NA
Any obstacles or special concerns about access to product?
NO


Date Submitted : 3/10/2011
Submitted By : Christina B
Note
SW MELODY CM DRYER IS NOT HEATING WO#9140919

SCHEDULED SERVICE FOR FRI 3/11/11 8-12


Date Submitted : 3/10/2011
Submitted By : Jeffrey R
Note
*RECON* SW CLIENT. NO TRRT FOR NEXT DAY SERVICE, NOT WITH DRYER, HOUSEKEEPER ADVISED NOT HEATING, BASED ON AGE SUSPECT LOSS OF 240V JR


Date Submitted : 3/11/2011
Submitted By : Hector F
Note
RECON HECTOR-CHINO SW:TECH SOONG CHOE FOR PARTS SUPPORT (GE-ED / NO HEAT - P/O PARTS GOING TO THE CUST.'S HOME PER TECH'S REQ. AS THE TECHNICIAN STATED THAT HE WILL BE ON VACATION NEXT WEEK)


Date Submitted : 3/19/2011
Submitted By : Herschel H
Note
Service part update# 86674929. submitted to have part# WE11M30 / heater assem, entered into FMS.
Recon engr.

I had a similar voltage washer/dryer on the same circuit breaker (its own) and it worked perfectly for 12 years. I spend some of the winter months in the desert with "snow birds" from my family, so it took waiting until my next trip to Malibu to discover the dryer wasn't working correctly. It has truly been a nightmare, and GE is totally uncooperative. I have blogged about this at www.MelodyBeattie.com. I have called GE and Best Buy and spend endless hours (when I should be working on the phone). Most of all, I've been deprived of the use of a washer and dryer for seven months -- applicances installed by Best Buy, who never said anything about electric problems then and said electric voltage of 240 worked perfectly for the last washer and dryer.

I am absolutely unsatisfied, have had to pay people over $400 (it will be $600 by next week) to be at the Malibu house when Best Buy comes, so I'll be out $600 plus the amount of the dryer. AND THEY WANT ME TO BUY ANOTHER ONE! I want my money returned in full for both the washer and dryer, and the extended warranties on both, and the appliances removed. I will then use that money to buy a new washer and dryer that works.


Date Submitted : 3/19/2011
Submitted By : Soong C
Note
i need more part heater assy


Date Submitted : 3/20/2011
Submitted By : Danielle C
Note
ESC from agent Mark// SW Sharon GE Dryer, cm is requesting a replacement, parts are on order the cm is currently sched for Thurs 3/31wo# 9140919 adv cm that the mfg would be the only one to authorize the replacement, also adv that the cm does not qualify for replacement, adv cm of the GE phone number


Status: 1 item(s) delivery completed on 09/15/10.


1
3 Year Standard Protection Dryer SKU: 9723724

$59.99
$59.99
$0.00
$0.00
$59.99


Status: 1 item(s) PSP activated.


1
GE-4.1 Cu. Ft. 23-Cycle Colossal-Capacity High-Efficiency Washer-White-WHRE5550KWW SKU: 9148479

$499.99
$499.99
$0.00
$48.75
$548.74


Status: 1 item(s) delivery completed on 09/15/10.


1
3 Year Standard Protection Washer SKU: 9687755

$79.99
$79.99
$0.00
$0.00
$79.99


Status: 1 item(s) PSP activated.


Payment Information
Gift Cards & Pitch In™ Card
N/A

Reward Certificates
N/A


Promotional Codes
N/A


American Express**********6006


Product Total: $1, 059.96

Shipping & Handling: $0.00


Price: $82.87


Order Total:
$1, 142.83

From: [email protected]
To: [email protected]
Date: Thu, 31 Mar 2011 21:55:15 -0500
Subject: Receipt for order: 9140919


Order #: 9140919

ORDER INFORMATION:
Order Creation Date:
3/10/2011
Order Service Date:
Order Invoice Date:
Order Completed By:
Soong C CUSTOMER INFORMATION:
Melody Beattie
25338 Malibu Rd, UNIT 2
Malibu, CA 90265
310-317-4301
Customer ID: 1320486


Geek Squad Values Your Feedback! Take Our Survey And Enter For A Chance To Win A $5, 000 Best Buy Shopping Spree!
Visit http://repair.bestbuycares.com
And enter the following codes: 1103311694009140919
NO PURCHASE NECESSARY. Must be legal resident of 50 US/DC/PR, 18 or older (except residents of AL and NE who must be 19 years of age or older). 2 Drawing Periods: 8/29/10 ? 11/27/10 & 11/28/10 ? 2/26/11. Limit 3 entries per Drawing Period. For free entry & other details, see Official Rules at website or store. Void where prohibited.
PRODUCT INFORMATION:
Make: GENERAL ELECTRIC 004 GE 5.8 CU. FT. ELECTRIC DRYER

Model: DVRL223EG7WW

Serial Number: AT719596A

Purchase Date: 08/10/10
WARRANTY INFORMATION:
PSP Number:

PSP SKU: 0

Parts Coverage: Factory Warranty

Labor Coverage: Factory Warranty


SERVICE INFORMATION:
Repair Type: Parts & Labor

Problem Description: *RECON* SW CLIENT NO TRRT. JR--DRYER IS NOT HEATING

Repair Description: wire burned by GE tech. customer will fix by GE


Warranty:
SKU #/Part # Description Line Status Services Products Parts Discount Total Price
8702816 GEEK SQUAD 30 APP HOME REPAIR Complete $100.00 $0.00 $100.00
1694-2011-03-11-903-7677
8702834 GEEK SQUAD 60 APP GEEK SQUAD Complete $100.00 $0.00 $100.00
1694-2011-03-31-903-2565
8702834 GEEK SQUAD 60 APP GEEK SQUAD Complete $100.00 $0.00 $100.00
1694-2011-03-31-903-2565
WE17M37 MOTOR THRD SHAFT & PU USED $211.99 $0.00 $211.99
1694-2011-03-31-903-2565
WE11M30 MICA HEATER & HSNG ASM USED $129.99 $0.00 $129.99
1694-2011-03-31-903-2565
WE4M181 THERMOSTAT BIAS CTR I USED $29.99 $0.00 $29.99
1694-2011-03-31-903-2565
WE4M353 TIMER PLAS. SHAFT USED $45.99 $0.00 $45.99
1694-2011-03-31-903-2565


Repair Total:
Services Products Parts Discount Total Price
Repair Total $300.00 $0.00 $417.96 $0.00 $717.96


Charge To Customer:

Services Products Parts Discount Total Price
Sub-Total $300.00 $0.00 $417.96 $0.00 $717.96
Sales Tax $0.00 $0.00 $40.76 $40.76
Amount Due $758.72
Amount Paid $758.72
Balance Due $0.00


PAYMENT DETAILS
Payment Type Card/check# Date Authorization Code Amount
WARRANTY 3/11/2011 $100.00
WARRANTY 3/31/2011 $658.72
Total $758.72

--------------------------------------------------------------------------------


I have received and am satisfied with the goods and/or services in the amount shown above and I agree to pay for this in accordance with my existing credit card agreement. By signature below, I also agree to the terms and condition provided in the accompanying document.
Notice to customer: Please read important information on the accompanying pages
DISCLOSURE FOR CALIFORNIA RESIDENTS: AN ESTIMATE AS REQUIRED (SECTION 9844 OF THE CALIFORNIA BUSINESS AND PROFESSIONS CODE) FOR REPAIRS SHALL BE GIVEN TO THE CUSTOMER BY THE SERVICE DEALER IN WRITING, AND THE SERVICE DEALER MAY NOT CHARGE FOR WORK DONE OR PARTS SUPPLIED IN EXCESS OF THE ESTIMATE WITHOUT PRIOR CONSENT OF THE CUSTOMER. WHERE PROVIDED IN WRITING, THE SERVICE DEALER MAY CHARGE A REASONABLE FEE FOR SERVICES PROVIDED IN DETERMINING THE NATURE OF THE MALFUNCTION IN PREPARATION OF A WRITTEN ESTIMATE FOR REPAIR. FOR INFORMATION CONTACT THE BUREAU OF ELECTRONIC AND APPLIANCE REPAIR, DEPARTMENT OF CONSUMER AFFAIRS, SACRAMENTO 95814.

A BUYER OF THIS PRODUCT IN CALIFORNIA HAS THE RIGHT TO HAVE THIS PRODUCT SERVICED OR REPAIRED DURING THE WARRANTY PERIOD.

THE WARRANTY PERIOD WILL BE EXTENDED FOR THE NUMBER OF WHOLE DAYS THAT THE PRODUCT HAS BEEN OUT OF THE BUYER?S HANDS FOR WARRANTY REPAIRS. IF A DEFECT EXISTS WITHIN THE WARRANTY PERIOD, THE WARRANTY WILL NOT EXPIRE UNTIL THE DEFECT HAS BEEN FIXED.

THE WARRANTY PERIOD WILL ALSO BE EXTENDED IF THE WARRANTY REPAIRS HAVE NOT BEEN PERFORED DUE TO DELAYS CAUSED BY CIRCUMSTANCES BEYOND, THE CONTROL OF THE BUYER OR IF THE WARRANTY REPAIRS DID NOT REMEDY THE DEFECT AND THE BUYER NOTIFIES THE MANUFACTURER OR IF THE WARRANTY REPAIRS DID NOT REMEDY THE DEFECT AND THE BUYER NOTIFIES THE MANUFACTURER OR SELLER OF THE FAILURE OF THE REPAIRS WITHIN 60 DAYS AFTER THEY WERE COMPLETED. IF, AFTER A REASONABLE NUMBER OF ATTEMPTS, THE DEFECT HAS NOT BEEN FIXED, THE BUYER MAY RETURN THIS PRODUCT FOR A REPLACEMENT OR A REFUND SUBJECT, IN EITHER CASE, TO DEDUCTION OF A REASONABLE CHARGE FOR USAGE. THIS TIME EXTENSION DOES NOT AFFECT THE PROTECTIONS OR REMEDIES THE BUYER HAS UNDER OTHER LAWS.

REPLACEMENT PARTS WILL BE NEW OR REBUILT PARTS THAT PERFORM TO THE FACTORY OPERATIONAL SPECIFICATION OF THE PRODUCT.

CALIFORNIA MASTER REGISTRATION NUMBER C-61490

Customer Signature_______________________________
Date___________________
* Receipt printed in duplicate

Order #: 9140919

Order Notes:
Date Submitted : 3/10/2011
Submitted By : Christina B
Product Type
Washer/Dryer
If washer/dryer, are units stacked?
No
If microwave, is unit mounted above stove?
NA
Any obstacles or special concerns about access to product?
NO


Date Submitted : 3/10/2011
Submitted By : Christina B
Note
SW MELODY CM DRYER IS NOT HEATING WO#9140919

SCHEDULED SERVICE FOR FRI 3/11/11 8-12


Date Submitted : 3/10/2011
Submitted By : Jeffrey R
Note
*RECON* SW CLIENT. NO TRRT FOR NEXT DAY SERVICE, NOT WITH DRYER, HOUSEKEEPER ADVISED NOT HEATING, BASED ON AGE SUSPECT LOSS OF 240V JR


Date Submitted : 3/11/2011
Submitted By : Hector F
Note
RECON HECTOR-CHINO SW:TECH SOONG CHOE FOR PARTS SUPPORT (GE-ED / NO HEAT - P/O PARTS GOING TO THE CUST.'S HOME PER TECH'S REQ. AS THE TECHNICIAN STATED THAT HE WILL BE ON VACATION NEXT WEEK)


Date Submitted : 3/19/2011
Submitted By : Herschel H
Note
Service part update# 86674929. submitted to have part# WE11M30 / heater assem, entered into FMS.
Recon engr.


Date Submitted : 3/19/2011
Submitted By : Soong C
Note
i need more part heater assy


Date Submitted : 3/20/2011
Submitted By : Danielle C
Note
ESC from agent Mark// SW Sharon GE Dryer, cm is requesting a replacement, parts are on order the cm is currently sched for Thurs 3/31wo# 9140919 adv cm that the mfg would be the only one to authorize the replacement, also adv that the cm does not qualify for replacement, adv cm of the GE phone number


I can be contacted in the desert at 760-251-8426; Malibu at 310-317-4301; or my cell at 310-503-5205. Thanks for any help or intervention you can give.