We purchased a GE electric cooktop that has needed multiple repairs and been nothing but trouble.

Within three years of purchase, thermostats in several burners started failing with disastrous results of ruined pans, and great fire danger. A burner on its lowest heat setting would suddenly result in the burner automatically being reset to the highest setting. This would happen with absolutely no notice.

I contacted the GE consumer department and received a letter stating they would replace a burner if another one gave out within three months. Of course that never happened in that precise time frame.

The last time I called the GE repairman to replace another burner, I was told the parts are no longer available. Although the stove was a top model and installed in 1996 it is now useless. We have paid more for repairs than the stove cost originally.

I am replacing the cooktop and would never consider another GE cooktop.

Dealing with GE Customer Service is the worst experience I ever had. I have a product under warranty and trying to get service or a phone call answered is horrible. I will never buy or recommend a GE product. Stay away from them!

Can't get GE customer service when I call because the automatic answering does not work. Never got service person to help me7057.

As far as I'm concerned your a "Nooobody" when you make a purchase at Lastman's Bad Boy. Unfortunately we didn't research Bad Boy's background before making our recent purchase at the Kennedy & Lewrence Ave store in Scarborough Ontario. We are finding out how poor their customer service has turned out to be.

Our recent purchase was a freezer-top GE refrigerator and GE standalone range. Fortunately both items were in stock and delivered promptly, however upon delivery (we had paid the delivery fee) the movers had a hard time bringing the items in. I would have thought they are professionals and would know what they are doing. It turns out they backed their truck up under our lawn tree and broke a few tree branches, leaving the branches thrown aside. Upon later inspection of our fridge, we noticed a 1 inch "ding" or "dent" on the side. It seems they used a little too much force pushing the fridge through the front door. I work for a large car dealership. Do you think anyone would want to take delivery of their new car with a door ding? What makes you think I pay full price for a new appliance and pay for delivery only to receive damaged goods?

My first indication that Bad Boy's service is bad was upon my first call to the store. I was looking to make a complaint regarding the delivery and was greeted by a friendly receptionist who told me the "delivery" department was not available but, if I held she would be back to help me. Twenty minutes on hold and an annoying hold message seemed to go on and on. "Nooobody" returned on the line to answer my call. I hung up.

After experiencing their poor customer service I would have rather taken my money and business elsewhere. Unfortunately as many people here have pointed out, "ALL" their sales are final (they make sure to conveniently circle that on the sales slip). And to make matters worse, we purchased the "Bad Boy" extended warranty on our items. I am now shaking my head wondering what kind of lousy service we are going to get if we ever run into a problem in the next 5 years.

I almost always make my appliance and electronics purchases with Costco Canada. Their products are top-notch and their prices, returns and exchanges, refunds, and warranty policies are second to none. Unfortunately they didn't have what we we're looking for in this case (product selection).

Is it that "Bad Boy" is understaffed? Or that they don't care? How would I know, they still haven't called me back. You'd expect more from a company which prides itself on being a family owned business for 60 years.

As far as I'm concerned the only place bad boys belong is in the slammer. Don't be a "NOOOBODY"! It's been now our 3rd time leaving a message for a callback, and still no reply from anyone.

I see in this page and many websites the complaints of many customers about service representatives or appliances... so i want to post my point of view of the other side as a service representative... We understand how difficult could be purchase an appliance and that after one day is not working, but that doesn't mean that you can use abusive language or yell or insult us... cause were are not the ones that made the product, besides we are working in a call center to answer the phone and help you... but if you customer does not let us help you who will, we just follow orders of the company so is not our fault if the tech doesn't show up or if there is no available within 2 weeks or one, we just make our job the way they ask us to do it we follow rules and policies too... if the customer is nice we will go the extra mile to help cause we understand the situation but with you yelling, screaming, insulting we will not be able to to do anything, some of us are latinamericans working to live and to be paid even the payment is not that good... and all you can do is yell and make the other people feel less than you just because they don't talk or write like a north american person... we are here just to help you and even is not the best english you have listen, no matter were we are if you are sure of the number you call you can be sure that we will help you... without us you will not be able to schedule or resolve the situation so try to be in someone else shoes!!