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Armand
October 7, 2010
Won't honor their own work
In June 2009 I had to replace the rack and pinion steering on my 2006 Silverado weith only 50, 627 miles on it. GM would not do the work under warranty...cost $1, 290.23. Today I took the vehicle back to the dealer...leaking steering fluid. I have to replace the rack and pinion again, with only 70, 000 miles. The truck is never off-road and used in the city/normal highway driving. Again, GM won't honor the work they did last year. Apparently warranty on parts is only 1 year.
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catmacy
July 3, 2009
Terrible Service
I bought my pontiac vibe back in 2005. Since then, there were little problems here and there. Before the lease ended, the windshield was leaking during rainy days so I took it to the fix.
During the lease, they provided a courtesy car and the moment we took it there, they immediately called us the day after.
After the lease ended, there was no courtesy car. Worst of all, the problem of the transmission came up. First was the engine lights, it comes on whenever we drove to surrey & coquitlam. We took it there 3 times and they still couldn't find a problem with it. On top of that, they charged us $150 for resetting the lights!!! Crazy! Anyhow, now we took it there for the 4th time and they said to order a transmission. It sucks because there are no courtesy car, and COME ON! GETTING THE PARTS TO CANADA FROM US TAKES A WEEK?! A WEEK IS FOR INTERNATIONAL, NOT DOMESTIC! I've been waiting for my car for 9 days and no phone calls up to this point. I've called them and left a message. But they didn't even bother to call back!
GM US has been bankrupt, GM Canada might as well! With this poor service and expensive cars!
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