I had taken my car for a service, an Opel Astra 18 16V to the General Motors, Southgate branch. I had taken it back to General Motors 6 times. First it was the cam belt that needed to be replaced, then they said it's jerking because of the spark plugs which was changed 3 times, the car then had no power and was still jerking. Finally after the 6th time taking it back. It seems to be alright now. I will never ever recommend General Motors to anyone, nor will i be using them in future. Their service was disgusting and clearly their mechanics have no clue what they are doing.

Mrs Beverley Morrison

I have a 2007 Yukon GMC Denali with 40, 000 miles. My car recently broke down out of state and had to be towed to Barlow Buick/GMC in NJ. The mechanics informed me as soon as I walked in it sounded like my fuel throttle, which many GM cars have been coming in for. They also stated it would have to be replaced and it was on back order, but stated they needed to look at the car further to check. Having my car for two days at the service dept they stated that they fixed the problem. I did not need a new fuel throttle it only needed to be cleaned and the sensors reset. I asked if they were sure because I had 170 miles to drive to get home and the other day they were fairly confident that it needed to be replaced. They assured me I was all good to go. They also claim the did a full vehicle inspection and everything was great, and I was safe to go. After leaving the dealership I noticed my compressor kept refilling (I have after market airhorns) At 106 miles from the dealership I broke down yet again and my compressor was kicking on roughly every two minutes. GM roadside would not tow my anywhere close to home, so I had to have AAA tow me. Once at my dealership in Riverhead NY they told me it was my fuel throttle and it was nationally back ordered, also I had almost no front brakes, my water pump was cracked and my front hub was locked and there is a leak in my compressor which they have no idea how to fix. I had to arrange for my own loaner car (even though I bought the additional Major Guard Warranty thru GM). I called GM customer service and started my complaint, how could a GM dealer put me on the road in an unsafe vehicle? I even made it all the way up to GM Corporate. I am absolutely furious at this point in my treatment and the total lack of concern for my safety. GM Corporate assured me they will get to the bottom of this and I was "very important" stating that "you should never have been sent on a road trip that far in a car with those issues". 15 days later I finally pick my car up from the GM dealership in Riverhead, I had a dead battery (great service!) and the compressor is still running continuously (killing my battery). Also my car is damaged in the front by the tow hooks. One of the two different tow companies apparantly dented the front and scratched it up. Called GM when I got home, and they will do nothing. They told me to take it up with GM Roadside, and or AAA, its out of their hands. This is absolutely ridiculous everybody is pointing fingers at each other and all it is doing is costing me. I do not know who damaged it if it was GM Roadside or AAA but neither company has also towed the car in over two weeks, so are they even going to listen to me complain at this point? I asked if GM could do a courtesy and have it fixed and they said their hands are tied. I have been a loyal GM customer for 17 years, (I buy a new car every 3 years) currently own 2 GM vehicles and have a deposit on a new Camaro Convertible 2SS, and this is the thank you I get. I am done with GM, I am trading in my Denali this week for a FOREIGN car, and selling my other car, not to mention NOT buying the camaro! My loyalty has gotten me nowhere. Horrible customer service and no repercussions for bad service at GM Certified dealers. I am absolutely horrified at how I have been treated!!

I was called to verify my loan information and told them my sister would be driving my car. I get a call from the dealership saying they have to get the car back because asking did I buy my car for my sister. I have been sharing my sister's car for almost two years. I don't have a car financed in my name and she does. Why would I buy someone else a car when I don't even have my own. When the dealer contacted them with my sister's registration, they told them they didn't know that that was really my sister. My sister has the same address and last name as I do. Really!!!

GM is being refereed to one of the pioneer company in automotive industry. But after the experience I had with buying GM Chevrolet spark car, I would never suggest any friends in my circle to every try buying GM cars at least in India.

1. I booked a Chevrolet spark car (LS BS4) Chassis no MA6MF481MAT077376 and did a down payment of Rs 2 Lakhs and applied for loan from the Finance company with which Chevrolet dealer had tie up. The experience itself was horrifying. It took almost 8 days for them to facilitate the loan, which they had promised would be done in 3 days. After repeated reminders they came back and with a wrong loan amount and a wrong loan tenure. When I highlighted the same they said we need to process again and it will take time . Ultimately I have to shell out the remaining money from my pocket and the mental harassment was enormous. My pain never ended there…

2. To add to the above the sales guys started over committing and they were never able to deliver and meet any of the word they have promised. At night 10’clock on Jan 13 they had delivered the car which was supposed to arrive at 6:00 PM. To add to my pain when I inspected the car I found a big dent in the car roof and reported the same to them immediately. To my surprise I got a response – “You take the car and during first servicing we would address this.” I didn’t accept the same. After paying 3.5 lakhs I had invited big trouble. Ultimately I refused to sign any document and told them that they can take back the car. They were insisting that they would repair and deliver it, but I told them very clearly that I would not accept the car with same Chassis no.

This experience has raised serious doubts about how GM is treating its customers. Or is it the dealer who is tarnishing GM’s name?

I brought my car in for repairs and made myself clear when I explained what the problem with my Opel Corsa was. A fuel leak. I received a phone call from the dealership telling me they would need to replace 3 parts. I told them to go ahead for the moment. I phoned maybe 10 minutes later with a message that a particular part was NOT to be replaced. I was under the impression that this would be relayed to the service people. I was horrified when I had been billed for unnecessary parts. I consulted with the manager who said they could take the part out, but then they would charge me labour costs. I had a witness with me when I made the phone call. Why does that person who I spoke to not own up?! Extremely frustrating dealing with liars and having to foot the bill. I'll never return to that branch.