As one of the millions of hurting Americans who are either unemployed or receiving minimum pay, I feel it is my responsibility and civic duty to make all Americans aware of companies to be avoided. On June 29, 2010, this company kept me at their dealership for five hours until they wore me down. They knew that I had LOST part of my disability pay and HAD to trade my new car, a 2010 Chevrolet Malibu LT, VIN# 1G1ZD5EB4AF197734, in on a used car, 2009 Chevrolet Cobalt LT, VIN# 1G1AT58H997268724, to reduce my payments. Because I was in such a desperate situation, they saw this as an opportune time to rip off an elderly, disabled man (70 years old). We kept going back and forth because they guaranteed the car to be in excellent shape and I needed a good car that would not break down. They first lied to me on the telephone just to get me into their dealership. Once there, they increased the price by $1, 500, but little by little they got within $300 which they asked me to pay. I paid the $300 out of my much needed cash reserve I had for groceries and my required medication just to get the car and get home because I was tired. The company also tried to jip me out of the 12 month, 12, 000 mile bumper to bumper warranty. The salesman told me the car was 'Certified' and had the warranty. But, after the deal was verbally agreed upon, the internet used car manager and the used car manager (2 different managers) told me the car was not 'Certified' and had no warranty. They said at the price they sold it to me, that they couldn't afford to give me the warranty. I also asked the used car manager if it had a clean 'Carfax' report and if it had any body damage and he said the 'Carfax' was clean and it had no damage. After signing the papers, I found the bumper on the rear was dented. I failed to catch it on my quick inspection. I am not sure whether the following claim is true, but I deeply believe it to be true. When my daughter and I drove over late the evening before, June 28, 2010, to look at the car, it was raining so my daughter stayed in the car. When I jumped back into my car, I told my daughter that it had leather and new tires. After buying the car the next day, I drove off and the car seemed to noisey and rough. When I got home, and as I was checking the tire pressure, I noticed the tires weren't new. The next two days, June 30 and July 1, 2010, I spent sending messages to the dealer reporting the dented bumper, the old tires, the noisey and rough ride, the car almost stalling at low speeds, numerous spots of paint missing, and the gas mileage not being close to their and GM's claims. I told them the car seemed to have been badly mistreated. The company has a 72 hour, 150 mile window in which to allow you to return the car. In the messages that I sent them, I told them that I preferred to return the car and I asked them to reply. They purposely didn't reply and let the windows expire. And, then they replied and said the windows had expired and there was nothing they could do for me. That was very shrewd of them. I tried very hard to work with this company so that we both could be satisfied with the sale, but making money anyway they can and from anyone they can is more important. Customer satisfaction is not important to them. I would strongly advise anyone wanting to buy a car from an honest and reliable dealer, not to go to Stonebriar Chevrolet in Frisco, Tx. I have bought many, many vehicles from dealers in the DFW area over the last 40 years, and this is only the second one I have found that was dishonest and would not live up to their claims and promises.

Added comments:

Thursday, July 8, 2010, I was told that Stonebriar would trade the junk they sold me for another vehicle they had. But, they would only give me $9, 000 for the piece of junk that I bought from them for $11, 300 9 days earlier. Today, July 10, 2010, Stonebriar offered to return my car to me for what they gave me and they would take their car back for what I paid for it. That meant that I would have to get new financing and pay sales tax on over $7, 000 plus pay for title and license. I don't have the money and wouldn't agree to it anyway. Getting my car back is not an option anymore. They intentionally waited too long to respond to my request. The deal could have been backed out, but now it is just too late. They are doing everything possible to make my life miserable and to take as much of my disability pay as they can.

Damage Resulting = The fact that the car is worst than they were willing to admit and their unwillingness to make things right has caused undue stress and anger on me and my family. We are afraid to go anywhere in this piece of junk.

GM won't honor a warranty for a chevy aveo i own. The timing belt broke, and they told me it was a maintenance item that should have been replaced at 60000 miles, Since I was at 62.000, they wouldn't honor it. I was also told that had I been considered a loyal GM customer they would have honored it. I am not considered loyal because I bought the car from a KIA dealer, and didn't get my oil changed at a GM dealer. I had my car repaired by them once before, but that wasn't good enough for them.

In 2008 I bought a 2007 Chevy Aveo with 1700 miles on it. At 62000 miles, the timing belt broke. The dealer told me that the belt is a maintenance item that should have been replaced at 60000 miles, so I would have to pay it myself. I spoke to GM, who told me the same thing. I filed a complaint with BBB, which got a response from Yvonne of GM, who told me the same thing, except she added that had I been a considered a loyal GM customer, they would have probably honored it. the car is worth $3000, I owe $5000, and the repairs cost $2500. I am now without a car, can't afford to fix it, but still making payments and paying insurance. I told GM that, and they just repeated what they had told me before...they don't care and as long as they have their money, they have no further use for me, and have no desire to help me.

My 2006 Pontiac Torrent was brought in at the end of October 2009 to have wheel hubs changed at 36000 km on the vehicle. We only had one month remaining on the full warranty. They told us that the wheel hubs had 100 000km warranty on them, but what they failed to tell us was that they are only warrantied if vehicle still has full warranty. The wheel hubs failed after less then 5000km.The technician at are local GM dealer said that they where diffective. After two weeks of fighting with GM they still will not take responsiblity for deffetive parts. My wife and I have been GM customers for all of our adult life(7 GM vehicles) and we were in the process of trading in are Torrent for another GM vehicle, but not anymore, we are no longer going to purchase any GM vehicles and going to try and convince anybody else to do the same.

I have a 2003 Express van with 97, 000 miles, the paint is coming off on the top of vehicle, the GM body shop told me it is a manufatures defect, GM will not do anything about it, they said it is the weather in your area, this paint on the sides is perfect condition, The place where i live is Arizona so we do not have any problem with weater, My freind has a 1994 chevy and the paint still looks like new. I f you have a GM product that the paint is coming off, please report it before they go broke again, now would you buy another GM product ?